Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Excellent products excellent customer service I ordered 3 plant pots they were exactly as pictured so pleased with them. I will definitely be ordering from this company again can’t fault then”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Great experience from start to finish. Ordering was easy, great price and shipping was quick too. Well packaged and arrived in good time and great condition. 100% will use again.”

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Posted 1 year ago

“Lovely pot, exactly what I was looking for”

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Posted 1 year ago

“I bought a Foxtail Fern which is beautiful. It was well packaged and is now happily sitting on my windowsill. I love the way the afternoon light filters through it .”

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Posted 1 year ago

“Excellent choice of lovely modern style pots. Simple ordering system, arrived very well packaged and promptly.”

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Posted 1 year ago

“I was very impressed with the variety and selection of plants. There were a few issues with delivery but a good customer service team resolved the problems.”

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Posted 1 year ago

“Great products and service very happy with both of my recent orders.”

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Posted 1 year ago

“Absolutely amazing - great selection of plants, friendly and efficient customer services, the plants arrived and were fabulous - I've never seen such green plants. Thank you!”

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Posted 1 year ago

“Hi ordered the plants and plant food ,quickly and securely packed arrived in tip top condition, even after 1st courier could not find our house 2nd one managed the next day thats dpd for you ,can recommend Hortology for plants 'A' Star rated”

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Posted 1 year ago

“Very pleased with my planter bowl. Exceeded my expectations. My hyacinth bulbs look great in the bowl. One very happy customer. Would definitely use Hortology again!”

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Posted 1 year ago

“Great quality and service”

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Posted 1 year ago

“speedy service, item as described”

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Posted 1 year ago

“Very simple and easy to order. Excellent quality plants and pots”

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Posted 1 year ago

“Plants all arrived in good health. Packing was very good, all sealed with tape in one box that stopped them tipping up. Only criticism is that there is no labelling on any of the plants. I obviously know what I ordered and can look them up but everywhere else I’ve bought plants they always come with a tag of some sort with name of plant and care instructions.”

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Posted 1 year ago

Hello Kath, Thank you for your order and review. Great to hear you were happy with our packing and plants. With regards to the plants identity this is something we include in gift items so the recipient is aware of the plants they are receiving. With regards to care instructions we’d rather not send unnecessary paperwork for environmental reasons – the website has all the info you need. Each plants page has all of its care requirements on. Should you have any further questions please do drop us an email so we can further advise. Your Hortology Team.

Posted 1 year ago

“The plant and pot I received from Hortology is beautiful and the shipping was very quick with everything packed well. Thank you!”

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Posted 1 year ago

“Dealt with these guys before. Got the products I needed delivered in very good time and safely packaged. They geta definite thumbs up from me.”

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Posted 1 year ago

“I love the plant pot - exactly as advertised and a great price. It arrived very speedily too.”

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Posted 1 year ago

“Excellent every time! Thank you!”

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Posted 1 year ago

“Great service, arrived quickly and the pot isbeautiful, beauriful colur and quality.”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,705 reviews