Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,713 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service the delivery was super quick and the plant was excellent quality surpassed my expectations would definitely order from them again.”

Helpful Report

Posted 3 years ago

“I have been ordering from Hortology for a while now and their plants are gorgeous, pots unique and products great for my plants. The delivery of these plants is impeccable and I would shop here at any time. Unlike other sites, my plants are always healthy and thriving and I would continue to order here without hesitation.”

Helpful Report

Posted 3 years ago

“It's the fastest delivery ever on plant and most carefully packaged plant. The plant I got is so healthy and thriving already. Thank you guys. Love love love!!!”

Hortology 5 star review on 8th October 2021

Helpful Report

Posted 3 years ago

“I bought a plant and pot for my Mum’s birthday. The parcel arrived early and my Mum was delighted. I recommend Hortology they have a lovely website.”

Helpful Report

Posted 3 years ago

“Great product and service”

Helpful Report

Posted 3 years ago

“A beautiful plant delivered timely and in fantastic condition. Plant pot was exactly the right size as recommended by the website. All in all great service. Will buy again from Hortology.”

Helpful Report

Posted 3 years ago

“Excellent service and high-quality plants!”

Helpful Report

Posted 3 years ago

“Item arrived packed very well. Looks beautiful and very pleased. many thanks”

Helpful Report

Posted 3 years ago

“A great service, beautiful plants. Bought 6 from them, still going strong.”

Helpful Report

Posted 3 years ago

“2 out of 3 pots were really lovely. Third I didn’t like but the return cost means it’s not worth sending it back. Returns aren’t free which is a pity as I’d use them more if they were.”

Helpful Report

Posted 3 years ago

“Exceptional service - plant received in superb condition”

Helpful Report

Posted 3 years ago

“Really beautiful and sturdy pot. Great quality!”

Helpful Report

Posted 3 years ago

“Lovely pot, well packed and great delivery service. Very happy ~ Thank you 😊”

Hortology 5 star review on 2nd October 2021

Helpful Report

Posted 3 years ago

“The best online plant shop I have found, very reasonably priced, great quality products and fast delivery (items well packaged too).”

Helpful Report

Posted 3 years ago

“I was thrilled with my order - it was so well packaged that the plants arrived in perfect condition and were of exceptional quality. I had had ot wait a little longer because, as explained on the website, some plants have to be sourced but the order arrived within 7 days of my placing it. The pots I had ordered were exactly to the colour as shown on the website (which is great!) and were of very nice quality and worth the money. The service and plants, etc. were so good that I immediately placed another order (which arrived within 48 hours) and will hope to do so in the furture. Would highly recommend.”

Helpful Report

Posted 3 years ago

“Very pleased with my order. Delivered with the upmost care. Recommend 100%. Thank you”

Helpful Report

Posted 3 years ago

“Plants were sent as a surprise birthday gift..Fantastic packing very fast delivery. I then ordered 2 pots which again arrived in 2 days , I had also ordered 2 pot liners and on only receiving 1 I Emailed on the Sunday and received the missing one on the Tuesday. My plants [Palms] are thriving at the moment. The only thing I would say is it would be a help to include some instructions on how to look after them in with the order. Would recommend this company.”

Helpful Report

Posted 3 years ago

“I received a very healthy and good looking plant, plus the pot I had ordered, on time and in brilliant packaging that ensured there was absolutely no risk of damage in transit. Not cheap, but not overpriced; you get what you pay for and this was money very well spent. Well done, Hortology. I shall look forward to using you again.”

Helpful Report

Posted 3 years ago

“Beautiful plant in fantastic condition and packaged brilliantly. Super fast delivery too!”

Helpful Report

Posted 3 years ago

“Plants arrived quickly once dispatched. All packed well and in good condition. Look great in the house!”

Helpful Report

Posted 3 years ago

Hortology is rated 4.8 based on 8,713 reviews