Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,721 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,721 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Super service and delivery,plant arrived well packaged and fully intact.Would deffintally recommend 🙂”

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Posted 3 years ago

“Bought a plant as a housewarming gift. It arrived on time and in good condition. The recipient was very pleased.”

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Posted 3 years ago

“Really impressed. Very well packaged and the plant is proving to be really healthy. Will definitely purchase from here again!”

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Posted 3 years ago

“Well packaged, fast delivery and great quality products”

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Posted 3 years ago

“Easy to order prompt delivery. Well packaged. And a beautiful pot”

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Posted 3 years ago

“Good service, well packed (with no plastic)Really like Hortology's pots.”

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Posted 3 years ago

“Initially I had a problem with delivery. My items went missing. After contacting customer services The items were reordered and sent by priority courier. They kept in touch and did everything they could to make me feel valued. I will certainly be using them again in the future.”

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Posted 3 years ago

“Palm and pot arrived well wrapped and in good condition”

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Posted 3 years ago

“Absolutely love my Saar plant pot, looks exactly as expected, and really heavy/thick too which is what I wanted!”

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Posted 3 years ago

“Ordered 3 plants and some accessories. Took a few weeks as the website had said it would but so worth the wait, really healthy looking on arrival and still now, a few weeks on. Plants very well packaged and had remained upright throughout.”

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Posted 3 years ago

“I absolutely love Hortology. The plants and pots are such high quality and great value. When one of my items was unavailable they went above and beyond to provide an alternative. The items are always incredibly well packaged too. All in all a really thoughtful and reliable company.”

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Posted 3 years ago

“Green healthy plants, ready for display. Safely delivered.”

Hortology 5 star review on 25th March 2021

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Posted 3 years ago

“EXCELLENT SERVICE! BEAUTIFUL PLANT. THANK YOU VERY MUCH. I WILL DEFINITELY BE ORDERING AGAIN.”

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Posted 3 years ago

“Lovely high quality plants with easy delivery !”

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Posted 3 years ago

“Excellent communication, did what they promised. Plants arrived well packaged and when stated, although you need to be prepared for a bit of a wait for dispatch. The plants were very healthy and well nurtured. Will definitely use again.”

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Posted 3 years ago

“wE ABSOLUTELY love the plant and hanging pot that I ordered last month for my husbands birthday. They look stunning in my husbands home office. Can't wait til it's my birthday, then we will be buying more! x”

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Posted 3 years ago

“The plant arrived in good health and as described regarding size - mum really liked it as a mother's day gift! Knocked off one star for the packaging as the cardboard box was huge compared to a 12cm plant - could be a lot more compact and save resources.”

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Posted 3 years ago

“Beautiful pots. Not sure why they take 10 days before they even dispatch, but worth the wait.”

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Posted 3 years ago

“Loved my new ceramic pot , I am using it for orchids and looks amazing”

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Posted 3 years ago

“Yet another excellent experience with Hortology! Swift delivery, well packaged and beautiful plant pots at a great price. Possibly my favourite online store!”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,721 reviews