Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“Plants were all in fantastic condition will definitely order again. One very small thing the communication regarding delivery was not the greatest. Delivery was slower than expected but was worth the wait”

Helpful Report

Posted 1 year ago

Hello Dawn, Thank you for your order and review. We are sorry to hear you didn't think our delivery communication was great, looking back your order was placed on a Friday afternoon and we aren't open weekends. Your order was then dispatched on the Monday and delivered the next day. Once dispatched we email the shipment notification email which has the tracking number and courier info on. Our couriers then send in flight notification emails regarding your delivery. All of our delivery info can be found here https://hortology.co.uk/pages/deliveries Your Hortology team

Posted 1 year ago

“Good sized plant. Carefully packed and protected. Delivered safely and in good time and condition. Only negative is that I think some of their pots are a bit too expensive. Still my go-to store for houseplants etc. Recommended.”

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Posted 1 year ago

“The customer service team reached out to me because I ordered the wrong plant pot size for my plant without noticing. I've never experienced this much care and attention to detail from a company before! theyre great!”

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Posted 1 year ago

“Not your fault. I think I just ordered badly. Delivery was prompt, and you managed to do it on the day, although you didn't think you could. I thought the leaf was much brighter and lighter than it is in reality, and I don't much like the pot. I chose carefully, but it is one of the hazards of buying from a picture. It was quite an expensive present but isn't at all interesting. I have seen much nicer at Waitrose for about half the price. My previous experience of Hortology was excellent, so I am not giving up on you”

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Posted 1 year ago

“I purchase a Chinese money plant as a birthday gift . It was delivered on time and in great health . My friend loved it .”

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Posted 1 year ago

“Efficient and reliable service. Plants were as promised and so far are doing well.”

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Posted 1 year ago

“Very beautiful watering can. Just what I wanted. Easy to order and it was delivered efficiently and quickly. I would recommend this product.”

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Posted 1 year ago

“Lovely planter, exactly as described. Everything came packaged very well.”

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Posted 1 year ago

“This was our first order from Hortology and the service was excellent. The plants arrived well packaged and in perfect condition. Due to a minor defect on one of the pots, noticed before dispatch, we were offered a choice of a replacement or a discount which was very kind. We received the discount promptly and I hardly noticed the defect when the pot arrived. All in all very professional!”

Hortology 5 star review on 21st May 2023

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Posted 1 year ago

“It’s not my first order and this time for the first time I was slightly disappointed with the quality of the plant. It looks healthy but many leaves were trimmed to hide the brown dry edges. Leaves were also incorrectly wrapped which means they got damaged in transit. At £50 I’d expect a perfect, well maintained plant I hope my one will bounce back at home and soon new leaves will hide the cut outs and imperfections”

Helpful Report

Posted 1 year ago

Hello Aleksandra, Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“Used the hortology soil to replant my plants and they all survived and are thriving in their bigger pots now.”

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Posted 1 year ago

“very efficient service with a wide range on offer and easily displayed.”

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Posted 1 year ago

“No problems at all. All my plants that I have purchased from you are doing well. If I had space I would be purchasing more. I'll be back. Keep up the good work.”

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Posted 1 year ago

“Nice plant good quality”

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Posted 1 year ago

“I ordered a wild banana plant and a pot and am very happy with both. I also like the way 'shop the look' is presented. This helps with inspiring customers to get the complete look if they want to .”

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Posted 1 year ago

“Fabulous pot but isn’t watertight. The price is a bit steep but paid as couldn’t find the right sized pot elsewhere”

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Posted 1 year ago

“Great products and quick delivery.”

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Posted 1 year ago

“Pretty happy, pots are shot with studio lighting and look much much darker in your own home though.”

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Posted 1 year ago

“Great healthy plants and quick delivery.”

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Posted 1 year ago

“I used Hortology for the 1st time- ordering 2 pots to plant my orchids in. They arrived in very good time, superbly packed to keep them safe and are really good value. You can't ask for more and I will definitely use them again soon.”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews