Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,708 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Plant and pot were in great condition and arrived as advised. Reason for lower score was the recommended pot size was far too big for the plant and therefore did not have the desired effect on hen giving as a present.”

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Posted 2 years ago

Hi Louise, Thank you for your feedback. Although we recommended a pot with a 13cm opening for your plant, it seems you have opted for the pot with a 14cm opening. We provide the pots opening on the product page, this can be located by hovering over the size button and immediately underneath the size option buttons as each is selected. We also have a useful size guide on our site: https://hortology.co.uk/pages/plant-pot-size-guide-for-houseplants. I am sorry Kind regards - Your Hortology Team

Posted 2 years ago

“The plant I received from Hortology was of good quality but the delivery experience was not brilliant because the box containing my plant had clearly not been kept upright by the courier despite messages on the box saying “fragile” and “this way up”. When I opened the box the plant was out of its pot and the compost was everywhere. Luckily the plant was not badly damaged and I was able to repot it. Customer service were excellent and asked for photos. Unfortunately I didn’t think to take any. I was given a 5 pound voucher in compensation. I think Hortology is a good company who looks after its customers. However, I think their shipping method and packing needs improvement.”

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Posted 2 years ago

Hi Gillian, Thank you for your feedback. Occasionally from time to time things can go wrong with the courier and we are sorry to hear this has been the case here. Thank you for allowing us the opportunity to resolve this for you. Kind regards - Your Hortology Team

Posted 2 years ago

“Rsutigil plant , well packaged and delivered speedily. Love my new plant .”

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Posted 2 years ago

“Lovely plant, excellent service , especially as we needed a specific date to fit around a house move. Thank you.”

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Posted 2 years ago

“I love this site, how I’m treated and also how my plants arrive so brilliantly packed. Also love how the site explains which size plant pots to buy. So helpful!!!”

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Posted 2 years ago

“Great service and delivery. The plant was really good quality. Very happy.”

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Posted 2 years ago

“Super fast delivery, I was genuinely surprised at the speed. My philodendron arrived well packaged and is just beautiful. Will be your customer for life.”

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Posted 2 years ago

“The pots are beautiful. One was out of stock and the staff were very helpful in helping me find an alternative.”

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Posted 2 years ago

“Received my Zebra plant, very well packed and love the plant. Thanks.”

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Posted 2 years ago

“Excellent service and shipment, the order arrives perfectly protected and swiftly. I made a mistake with my shipping address and the costumer service solved the problem in less than 24 hours, having my order delivered even on a Saturday! Top-notch!”

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Posted 2 years ago

“I am absolutely in love with my plants and plant pots from Hortology. They are stunning! I ordered many times and the plants always arrive bursting with health and vitality. Thank you, thank you; I will be back for more!”

Hortology 5 star review on 26th February 2022

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Posted 2 years ago

“Awful returns policy. The colour of the plant pot I ordered looked different in person so I had to return and cost me £9 to do so!!! Will be avoiding purchasing from here in the future”

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Posted 2 years ago

Hi Laraib, Thank you for your comments. We are sorry you had not realised we do not offer a free returns service and you were unhappy with your pot. Due to the handmade nature of our pots some minor colour variation can occur. The individual nature of our pots is part of their charm. We explain this on the product page and try to provide a number of different images so you can determine how the pots may look. We also provide as much information as possible about sizing etc so you can make an informed choice and reduce the need for a return. Kind regards - Your Hortology Team

Posted 2 years ago

“My beautiful plant pots arrived well packaged & quickly. Exactly what I wanted, thank you.”

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Posted 2 years ago

“Nice choice and good prices. Easy to use website and products arricved quickly”

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Posted 2 years ago

“I wanted to give a gift of an easy care, attractive floor-standingplant , which would be quite safe for cats to be around. The recipients were delighted with the handsome member of the palm family, and their curious cat is fascinated by it, so they are very relieved that it is non-toxic to their investigative pet.”

Hortology 5 star review on 24th February 2022

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Posted 2 years ago

“Very good packaging”

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Posted 2 years ago

“Beautiful pot! Made my living room so much brighter!”

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Posted 2 years ago

“Excellent service. Plant arrived as advise on short notice for Valentines, well packaged and is thriving. Thank you”

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Posted 2 years ago

“Excellent company…. Great communication…. Even spotted the pot size i ordered was smaller than the plant I’d ordered and checked it was intentional before dispatching. It was my mistake and they changed the order for me with no quibble. My plants arrived in excellent condition and are thriving. The pot is beautiful and very good quality. Would definitely recommend Hortology and Will keep buying from them.”

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Posted 2 years ago

“Beautiful, healthy plant. Will definitely order again.”

Hortology 5 star review on 21st February 2022

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Posted 2 years ago

Hortology is rated 4.8 based on 8,708 reviews