Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,707 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Lovely plant, arrived in very good condition and already well established.”

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Posted 2 years ago

“Excellent communication. All the items I ordered arrived in perfect condition and the ordered plant was protected very well. Pictures matched as well. I made a mistake when placing my order but customer services (Sandra) fixed my error very efficiently.”

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Posted 2 years ago

“Can't be faulted. I purchased a House Plant and planter for a Birthday gift. The recipient was very pleased with both. They were delivered promptly and were in perfect condition. Thanks.”

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Posted 2 years ago

“Plant arrived beautifully packed. Very pleased with the quality of product and service. Margaret”

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Posted 2 years ago

“Healthy, thriving plants arrived well packaged and quickly. I think for the quality of plant the price is very good too!!”

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Posted 2 years ago

“Wouldn’t recommend the service. I order a plant with a pot for my boyfriends birthday. Even though the expected delivery was on his bday, the flower came way later and spoiled the gift. The company did not communicate anything about lacking inventory or anything. In general, very poor communication and service.”

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Posted 2 years ago

Hi Blazej We are sorry to hear you would not recommend our services. We dispatched your order within 3 working days, which is slightly longer than usual. If the order is fully in stock we aim to dispatch within 1-2 working days and most deliveries are sent on a next working day service (subject to remote areas). If your order is urgent or you ever want us to ship on a particular day then please do drop us a note to let us know and we can arrange that for you. We are really sorry if we missed your boyfriend's birthday on this occasion and it spoiled the present. Your Hortology Team

Posted 2 years ago

“Very nice, healthy plant, just as advertised. I didn't like that it was despatched on a Friday, although it did, in fact, arrive Saturday morning - whether because I contacted the company and the delivery firm or because the delivery firm is conscientious, I don't know. But the plant is lovely!”

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Posted 2 years ago

“The website was easy to use. The site information about the size of pot I needed was excellent. My pot arrived well packed and quickly and I’m extremely happy with my pot. It’s the perfect size and is exactly what I expected. Would recommend Hortology.”

Hortology 5 star review on 4th July 2022

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Posted 2 years ago

“Very happy with my two lovely new plants, they are big and lush. Also very grateful to Hortology for pointing out that I had ordered the wrong size pots. We were able to correct the situation before the goods were sent. Graham, London”

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Posted 2 years ago

“The website was easy to navigate: I found a nice plant and ordered swiftly, plant and pot and liner. All were delivered quickly and safely to my son in Glasgow and the plant looks healthy and beautiful. Thanks!”

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Posted 2 years ago

“Received a strong healthy zz zenzi plant with new growth, really impressed, really well packaged to thank you”

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Posted 2 years ago

“Beautiful, healthy, lush plants. Excellent care when packed and good delivery. The plant pots are lovely.”

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Posted 2 years ago

“The plants I ordered were just what I was looking for, they were packed very well and arrived in excellent condition. Overall excellent service.”

Hortology 5 star review on 3rd July 2022

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Posted 2 years ago

“Really good service overall. Delivery was prompt and the flower was well protected inside the packaging. I do feel the pot I received is smaller than the measurements I had chosen, but maybe it's an issue on my end as I was a first time plant buyer.”

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Posted 2 years ago

“Great service and the plant was way bigger than I expected. I have been looking for ages locally to get this particular Calathea with no success so to get such a healthy specemin online was a very happy day for me.”

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Posted 2 years ago

“Lovely looking plant pot, great quality, delivered with care”

Hortology 5 star review on 2nd July 2022

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Posted 2 years ago

“Had some baby plants that arrived healthy and well packaged, overall pleased with the experience”

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Posted 2 years ago

“The plants arrived so well packed I doubt if they moved at all during their journey here! No loose soil and no broken leaves. They were in such prime health, glossy leaved and are already thriving.”

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Posted 2 years ago

“I was really surprised that my coconut palm arrived not only intact but was of perfect quality and size. Better than expected by a lot. Was also very safely packaged and came in a massive box to make room for its size. Thank you!”

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Posted 2 years ago

“The best looking bots I can find. Great selection, and relatively quick delivery. The pots arrived very well wrapped, we needed a tip run for the cardboard but I don't mind as theyre delicate. Hortology is my go to for all things house plants these days.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,707 reviews