Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,726 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“Hortology always give great service.”

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Posted 4 years ago

“Lovely plants, easy ordering, fast delivery - thank you so much!”

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Posted 4 years ago

“Crests plant pot in ochre Very pleased with this lovely plant pot , it is a beautiful colour and glaze and nice and heavy Lots of communication from seller re dispatch and from courier which was very reassuring with the Christmas deliveries being busy Would recommend product and seller”

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Posted 4 years ago

“So much better than expected. Great service. Thank you so much 😊”

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Posted 4 years ago

“Beautiful plants and wonderful pots great service”

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Posted 4 years ago

“Very pleased. Quality item at a good price. Speedy delivery. Overall smooth transaction.”

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Posted 4 years ago

“Really happy with my plants from these guys. Arrived promptly and were securely packages. Thanks a bunch, can't wait to order again!”

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Posted 4 years ago

“Excellent service speedy delivery and plant and pot top class would highly recommend.”

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Posted 4 years ago

“Very impressed with this company. Fast delivery of a very healthy plant”

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Posted 4 years ago

“I started ordering plants from Hortology mainly because of the "curated" selection of pet-safe plants. Hortology makes it easy for me to get something that isn't poisonous to my cat, as she literally chews on every plant. The plants come well wrapped and they seem healthy. Overall I'm quite pleased with Hortology, though the delivery service in my opinion is quite pricy if you only order a couple plants/pots.”

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Posted 4 years ago

“I ordered a plant & pot as a gift; it was easy to match the size of pot on the website. Delivery was efficient even though it was close to Christmas, and the plant was beautiful”

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Posted 4 years ago

“This company and internet site met all my expectations. Easy to navigate, good customer reviews and service. The two money trees were well packed, arrived on specified date and kept well until given as presents. Good value. overall so far pleased with my choice.”

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Posted 4 years ago

“Bought two pothos plants a few months ago. Both arrived in perfect health and have been growing nicely since then. Very reliable!”

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Posted 4 years ago

“Amazing service. Unfortunately, my pot arrived more or less in pieces. The Hortology team immediately arranged for a new one to be delivered ahead of Xmas as I had asked. Thank you!”

Hortology 5 star review on 26th December 2020

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Posted 4 years ago

“It was easy to create a thoughtful gift with Hortology's wide variety of plants and pots. The plant looked even better than the picture online. I especially appreciated their timely delivery service. Would shop here again!”

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Posted 4 years ago

“Great product and excellent service. Thank you.”

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Posted 4 years ago

“Superb! Wonderful plants - really healthy”

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Posted 4 years ago

“My order was a holiday gift to a relative overseas, and it was a solid decision. The experience from ordering online, the check-out process, tracking updates, delivery and the condition/quality of the plants on arrival was outstanding. It will be my choice for the next time I need quality plants.”

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Posted 4 years ago

“Easy, quick delivery and a very good quality plant. My brother was very impressed with the plant and pot.”

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Posted 4 years ago

“Thank you! Great experience. I’m from the States but was able to send my dad who lives in London a beautiful dracaena. It was a great price, fast delivery, and a quality plant. Shopping was easy and picking out the right size pot was easy with the detailed listings on the website. Thanks again!!”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,726 reviews