Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,706 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Beautiful pot and plant followed up with great service”

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Posted 2 years ago

“Very quick and well packaged - and one of the houseplants ordered was bigger than advertised!”

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Posted 2 years ago

“Quick delivery, great customer service! Even emailed before dispatch to advise plant I ordered was wrong size for pot I had additionally ordered”

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Posted 2 years ago

“Beautiful pots”

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Posted 2 years ago

“Beautiful planter, worth every penny 🙏😍. Excellent custer service, delivery and the packaging was on point. will definitely purchase again”

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Posted 2 years ago

“Plants are healthy and well-packaged. I had a question about one of the plants I had ordered and it was dealt with quickly. Photos were sent and I was given a diagnosis with which I agreed. All of this was handled efficiently and kindly I couldn't have wished for better ! Thank you to Shona.”

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Posted 2 years ago

“Beautiful plant pot purchased. Original order had a fault with the glaze, but before sending out I was contacting and offered a discount or to wait until new stock arrived. I chose to swap for a different style. Great service though, easy to change order.”

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Posted 2 years ago

“Perfect-sized pot for my fiddle leaf fig! Quality made & good-looking pot.”

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Posted 2 years ago

“Delighted with the quality of our new plant pots. Love the fact that, unlike other websites, Hortology actually tells you the external diameter as well as the size of the actual opening. Great choice available.”

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Posted 2 years ago

“Plant arrived in beautiful condition and extremely well packaged. The assistance given during the ordering process for finding a pot to fit the plant was invaluable - and the pot fit perfectly in arrival too! Excellent quality, quick service and helpful advice.”

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Posted 2 years ago

“Lovely pots - very happy with them”

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Posted 2 years ago

“Both the pot and plant are beautiful and the size they were advertised as. They came promptly and well packaged (I always worry about delicate things in the mail) so the plant is thriving. Thank you!”

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Posted 2 years ago

“Good value. Delivery was fine. Will use again.”

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Posted 2 years ago

“Really happy I used Hortology ... good selection of plants and when the parcel arrived ( very quicky) all the plants were beautiful specimens and packed very carefully so they were in great condition. Will definitely use them again”

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Posted 2 years ago

“Very happy with my Matt black square self-watering plant pot. It arrived quickly too”

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Posted 2 years ago

“As ever, dealing with your company and staff is a pleasure; and the (high quality) plants received are always a delight. Thank you!”

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Posted 2 years ago

“Love the vase but just disappointed it had bubbles in it.”

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Posted 2 years ago

“Great selection - interesting and well priced”

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Posted 2 years ago

“All round, good quality plants. More reasonably priced than its most obvious competitor. Hoodwink you to write this review on the promise of money code off that doesn’t materialise.”

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Posted 2 years ago

Hello Matthew, Thank you for your order and review. I am sorry the code didn't come through, we have sent you one to use. Have a wonderful weekend. Many thanks, Your Hortology Team

Posted 2 years ago

“Hi. This is my second order from Hortology, both s mix of plants and pots. I love this company, and wish I had more space! I love the vintage design indoor planters, and the unusual plants :)”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,706 reviews