Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,715 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Bought two beautiful pots. Incredibly well packed. Happy with service and goods”

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Posted 3 years ago

“Found whole experience ordering from hortology excellent. Kept informed. Speedy service. Plants healthy. Excellent service.”

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Posted 3 years ago

“Lovely plant and very well packed”

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Posted 3 years ago

“Amazing quality really love these pots and costumer service super communicative. Thank you!”

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Posted 3 years ago

“Lovely pots. Quick delivery.”

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Posted 3 years ago

“Really happy with my two Zembla plant pots!! Fantastic customer service all round. I was offered a discount as they had a slight flaw (which is hardly noticeable) and made them even more value for money. The pots arrived really well packaged with sustainable packaging - no plastic! Thank you, Hortology! It's my first purchase from you and I will definitely be coming back for more.”

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Posted 3 years ago

“Great company. Items were delvered on time and well packaged. The plants were healthy and I love the range of pots that you offer. Will definitely be buying form you again.”

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Posted 3 years ago

“excellent service, very pleased with he goods and will not hesitate to recommend”

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Posted 3 years ago

“Good quality plant, well looked after and very carefully packed by Hortology. Thank you 🤗”

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Posted 3 years ago

“Great products and reliable, speedy delivery!”

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Posted 3 years ago

“What wonderful service, and a relly speedy delivery. So glad I found Hortology. Thank you.”

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Posted 3 years ago

“Loved my basket plant pots in ice blue. They look great with my big plants in - really stylish and different. And even though placed on a wooden floor no leakage or seepage. Great service too.”

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Posted 3 years ago

“I ordered 2 plants for the first time from hortology but I did wonder what state the plants would be in. When they arrived I was delighted with them. They were in great condition and arrived in only a few days. The only thing I wasn't too happy with was that the boxes were twice the size of the plants which took a good deal of time and effort to cut up ready for the recycling bag. Still worth 5 points and I'm very glad to have found a trustworthy online site for healthy and beautiful plants. Happy!!!”

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Posted 3 years ago

“I ordered the Alocasia Cucullata plant and was not disappointed when it arrived. Well packaged and secured, the plant was healthy and I was absolutely delighted with it! My only minor feedback is that it would have been great to get a care guide with it - I thought the QR code would link to an online version but it didn't. I only mention it as I watered the plant a little bit on the first day, which turned the smaller leaves all yellow and I thought I might've killed it already! Luckily my plant is doing well now after a bit of Googling. I'd happily buy from Hortology again! Thanks guys I love my purchase and it looks fab in the living room :)”

Hortology 5 star review on 18th June 2021

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Posted 3 years ago

“I have ordered 4 pots from Hortology now and have not been disappointed. They are all look really great and good quality. Packaged really well and quick delivery. One happy customer :)”

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Posted 3 years ago

“Excellent value for money with well made items”

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Posted 3 years ago

“Beautiful pots, great quality and super quick delivery.”

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Posted 3 years ago

“Came amazingly and safely packaged. The plants were also so full and lovely!”

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Posted 3 years ago

“Stumbled upon this company when searching to buy an indoor plant. Amazing service, delivered on time, well packaged. The plant itself is absolutely stunning! Came looking already full and healthy, looks so pretty in my bathroom. I ordered the Saar plant pot which is more beautiful than I expected and creates the look I wanted. I am a complete novice to plants....this is the very first one I’ve actually bought for myself so the information on plants provided was very useful. Highly recommend and I will defend but again.”

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Posted 3 years ago

“Absolutely beautiful.”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,715 reviews