Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,724 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“The ceramic plant pot is beautiful! Very happy with it!”

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Posted 4 years ago

“Excellent service, quick delivery, great price. Can't wait to order again! Thank you so much”

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Posted 4 years ago

“They didn’t include the gift message I specifically asked for. Disappointing”

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Posted 4 years ago

Hi James I am so sorry to hear we got this wrong - I will drop you an email personally so we can put this right with you. Kind regards - Sandra

Posted 3 years ago

“Ordered from here and went back for more, lovely quality and excellent all round service. We are really happy with our purchases from Hortology they have been amazing.”

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Posted 4 years ago

“I received 2 string of heart plants, they were lovely, packaged very well and quick delivery. Would but again”

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Posted 4 years ago

“I am very impressed with the service I've received from Hortology. I made a mistake with pot sizes on my first order and, because I was so pleased with the plants I had already received, I ended up buying another one to fix the mistake. I now have three beautiful plants, one of which has been named Jemma after the customer service agent who helped me select the plant and ensure I had the right pots. Fabulous Service! Highly recommended. Thank you!”

Hortology 5 star review on 6th February 2021

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Posted 4 years ago

“My plant arrived in excellent condition due it being well packaged. Lovely plant, would definitely recommend Hortology.”

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Posted 4 years ago

“I was very happy with the look and health of my new plant. Beautiful pot as well. Very well packed and safe.”

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Posted 4 years ago

“Love the plants and the service. Really appreciated that they reached out to me after spotting a probable error in my order instead of blindly shipping it.”

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Posted 4 years ago

“Think the product is great - perhaps a bit pricey but very happy with it! However, the packaging was very OTT. A box within a box and mountains of paper stuffed in it. I understand this was to protect the pot but think it was taken too far.”

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Posted 4 years ago

“Quality plants & good service.”

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Posted 4 years ago

“Pot liners were advertised with the pots I bought so I bought those too. Disappointed that they are too big for the pots - seems such a daft mistake”

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Posted 4 years ago

Hi Barbara Thank you for your comments. With some of the smaller pots, the liners need to be trimmed down in height slightly so they fit snuggly inside the planter. The sizes recommended are the best ones overall for each pot. Looking at your order, if you had gone down a size in the liner, it would have made the internal pot size very small and reduced the size of the plants you could have used in the pot considerably. Hence it is better to take a slightly larger liner and tim the top to fit. I hope this helps. - Your Hortology Team

Posted 3 years ago

“Beautiful, lush plants. Strong and arrived very well packed. Have put in addirional orders, and likely to do so again. Very happy”

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Posted 4 years ago

“They delivered a very healthy plant. Reliable, good service.”

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Posted 4 years ago

“I am very impressed with Hortology. The plant pot was just beautiful and incredibly well packaged. I ordered two plants and they arrived quickly and are very healthy and again very well packaged. Placing another order now - addicted!”

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Posted 4 years ago

“After having researched online plant delivery companies, I read an article highly recommending Hortology - I loved the various options to filter plants. I have already passed on the details of the company to friends and family as I was so impressed with a) the quality b) the prompt delivery c) the excellent careful packaging. Such a delight for something to go so well and brighten up my rooms whilst shielding. Will definitely be ordering more!”

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Posted 4 years ago

“Lovely website, with gorgeous products. I bought a pretty plant pot compost and pot liner. All delivered swiftly and safely. Can highly recommend and I will also use again”

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Posted 4 years ago

“Beautiful healthy plants, I'm so pleased with them. Thank you. Xx”

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Posted 4 years ago

“Great product, good price, swift delivery.”

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Posted 4 years ago

“Ordered indoor pots from Hortology. Arrived ten days later, well packaged and protected. The pots were good quality and as nice as expected from the pictures and info on the website.”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,724 reviews