Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,723 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“Beautiful pot for my new aspidistra, just right for the plant . Delivered in good time & kept up to date with delivery . Will definitely use again & recommend”

Hortology 5 star review on 20th February 2021

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Posted 3 years ago

“Great service One set of plants were delayed due to quality and they were ever so honest about I would use them again”

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Posted 3 years ago

“The technology behind horticulture plants I had never heard of and brought by mistake. Best plant I have ever brought I love it and Hortology so helpful telling me i need a hydro kit and how to care for my plant till it arrives. All round superb service from Hortology and excellent plant.”

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Posted 3 years ago

“Have bought plants and pots from Hortology previously, this time it was a pair of pruners. They’re good quality and were well-priced. I recommend Hortology!”

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Posted 3 years ago

“The quality of plants is superb. They arrived brilliantly packaged (very secure) and in a nice healthy condition! I also ordered two plant pots and the quality is fab and they were less than £5 each. I won’t be ordering plants from anywhere else now.”

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Posted 3 years ago

“I was very impressed with packaging and delivery time. My plants arrived intact and looking very healthy! The pots are beautiful and look superb in my conservatory. I would highly recommend to all my friends and will definitely shop again. Thank you!”

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Posted 3 years ago

“Loved the plant pot. Quick and efficient delivery. It was very securely wrapped In a double boxed and padded system. However, the volume of packaging was quite overwhelming. It has taken 3 weekly doorstep collections to dispose of. I will try this company again as still have a few pots to buy but hope the next delivery is lighter on the packaging.”

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Posted 3 years ago

“4 pots came very well packaged, look great”

Hortology 4 star review on 20th February 2021

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Posted 3 years ago

“Very quick postage. Good condition plants and well wrapped. Much cheaper than leafenvy and I have been impressed after having doubts re plants by post. No worries. Will pass the word on.”

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Posted 3 years ago

“I was worried about ordering a plant online but needn't have! It arrived in perfect condition. Well packaged and healthy.”

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Posted 3 years ago

“Had exactly what I was looking for. Very reasonably priced and packaged very well.”

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Posted 3 years ago

“I bought the plant for my niece for Christmas and she was really pleased with it. It was delivered in good time and was well packed”

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Posted 3 years ago

“Great service and the product arrived very well packed.”

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Posted 3 years ago

“A wide range of plants and pots are available at very reasonable prices. Plants are healthy on arrival and are packaged very well. Customer service is excellent. Keep coming back.”

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Posted 3 years ago

“Everything came very nicely packaged and the plants were in really good condition! Would definitely order from here again”

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Posted 3 years ago

“Very happy with my first order, pot arrived very safely and plant looked very healthy - given as a gift.”

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Posted 3 years ago

“Plant in pieces when it arrived, out of pot and soil, loss of leaves - reported it and still no response almost a month later.”

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Posted 3 years ago

Hi Maureen We are very sorry to hear about this, however we have not received any communication from you on this previously. Please be assured we would want to put things right if we were aware there was an issue upon receipt. Please would you drop us an email and send in some photos of what was received so we can follow this up with you? Kind regards - Your Hortology Team

Posted 3 years ago

“Lovely gift and great service!”

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Posted 3 years ago

“I ordered a plant pot but unfortunately it was broken when it arrived. Hortology were extremely good about it and sent me a replacement but that was also broken when it arrived. I don't know whether the courier was at fault or whether the packaging was inadequate. Hortology have refunded my money without any quibble though.”

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Posted 4 years ago

“Beautiful plants, great service. We are delighted with our order. Thankyou Hortology”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,723 reviews