Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,718 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Excellent quality plants that arrive in very good condition. They offer a very wide range of houseplants and a huge range of beautiful pots - we are very impressed with the site and have already placed another order since last week - due after lunch! They do sell out of plants and there is a wait involved until they can renew stocks but it is worth the wait for good quality unstressed plants that will live for years. Top website!”

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Posted 3 years ago

“Great quality lots, great prices and really well packed. Very highly recommended.”

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Posted 3 years ago

“Healthy plants and striking pots, delivered in sturdy packaging. Delivery was really speedy too. The two plants we ordered have transformed out living room. I’ll definitely be ordering from Hortology again.”

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Posted 3 years ago

“excellent service and the best quality house plant - have had ficus moclame for one year now!”

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Posted 3 years ago

“Really pleased with my purchase of plants and pots. All carefully packaged and in an environmentally friendly way. Great communication over the delivery time. Would certainly choose Hortology again. Thank you so much.”

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Posted 3 years ago

“It never fail there plants are healthy & well packaged. It’s worth you pay for. I’ve been ordering from Hortology for quite sometime. Love there plants.”

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Posted 3 years ago

“The pot is lovely I just didn't measure it correctly, but everything went very smoothly. I would buy from you again”

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Posted 3 years ago

“Lovely plants and pots”

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Posted 3 years ago

“Very speedy delivery, very well-packed, lovely vigorous plant. Now I have to try and keep it that way!”

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Posted 3 years ago

“I was really impressed with the size and quality of the plants when they arrived! They were packaged really well. I think this is great value for money.”

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Posted 3 years ago

“Hi Hortology, while I love your products and your service, I will not be ordering from you again due to the amount of needless packaging. I ordered one medium sized plant pot and received it in a box that would have fitted ten. The padding alone filled up my recycling bin. I do understand that most people probably order more than just one pot but you should have greener packaging available.”

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Posted 3 years ago

Thank you for taking the time to contact us on this. Unfortunately this is the amount of packaging that is required to ensure our pots arrive intact. Being fragile ceramic they need a sufficient level of cushioning and protection to avoid damage in transit. We have spent a lot of time testing and developing our packaging to ensure this is optimal, both from a protective but also an environmental perspective. Any less and the breakage rate increases significantly, resulting in more packaging to resend a new item to our customer and more fuel to deliver etc. Please be assured our packaging is all made from recycled material and is fully recyclable. Paper cushioning is proven to have more protective qualities that bubble wrap and has less of an environmental impact, hence our decision to use paper rather than plastic. The way it is crimped also created pockets of air, so not as much paper is used as it may appear. We also have a large selection of different box sizes so we can ensure only the smallest possible box size is used without compromising protection. I hope this is useful information for you. Kind regards Your Hortology Team

Posted 3 years ago

“Sorted problem after having received incorrect order as quickly as could have been expected. Plants were in good condition but was dissapointed as to the size of the palm. Ordered a 21 x 100cm yet received a plant closer to a 17 x 60 (this is without including the plant pot in the measurment).”

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Posted 3 years ago

“Hortology have such a great service! I love in NZ and have purchased a few gifts for my friends in the UK and they have always arrived so quickly and in tact! Easy to use website and good prices. 👍🏻”

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Posted 3 years ago

“No my plant is Stil dying”

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Posted 3 years ago

“Amazing customer service. Fast delivery, quality plants. Hugely impressed.”

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Posted 3 years ago

“Quick delivery, great packaging, healthy plant as described and pictured. Very pleased and would buy from here again. Highly recommend.”

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Posted 3 years ago

“Such a beautiful healthy plant with plenty of new growth. Came very well packaged too. Can see great care as been taken all round. Will buy again many thanks.”

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Posted 3 years ago

“Very beautiful and good quality plants. We will definitely buy from you again!”

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Posted 3 years ago

“I was pleased with plants. However they arrived with one out of its pot, very dry, with broken fronds and the second plant crushed by the other. I didnt think that just an apology was quite good enough, even though it was the fault of DPD delivery.”

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Posted 3 years ago

“In the pict that pots lokks very beautiful and shiny but when i received i was very dissaponted. Looks very dull”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,718 reviews