Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,708 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Lovely plants I would buy again”

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Posted 2 years ago

“Beautiful pots, a mountain of packaging. Each pot was carefully packed in a box with lots of padding, and then in another box with lots of padding. I appreciate Hortology need to avoid breakages, but the packaging was outrageous. I tiny plant that I ordered came in a 40 or 50cm cubed box. I needed a trip to the tip just to get rid of it all - a boot almost full of cardboard.”

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Posted 2 years ago

Hi Grattan Thank you for your feedback and we are sorry to hear you needed a trip to the tip! Unfortuantly we do need sufficient packaging to protect our pots in transit. We review our processes regularly in order to ensure we are only using what is required. We have found that any less cushioning significantly increases the amount of breakages, which means resending the item, so double the overall amount of packaging used and two journeys rather than one, which has more impact on the environment. The internal box is that which is supplied by that manufactrur. It is thin and not suitable for transit, hence we need to pack our pots into a proper box for sending to you. We do add a little extra paper at times in the corners of the product box to brace the pot internally if there is a lot of excess space. With respect to your small plant, it looks like this was sent in a 30cm box due to packaging productions issues reasulting in a lack of smaller boxes at the time, for which we apologise. Please be assured our cardboard boxes and paper packaging are all made from recycled material and are fully recyclable. If we can provide any further information please do let us know. Kind regards - Your Hortology team

Posted 2 years ago

“I am really impressed with the planter I bought. It looks even more beautiful in person. Delivery was good.”

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Posted 2 years ago

“Great selection, well packed, and arrived in near perfect condition.”

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Posted 2 years ago

“I am delifhted with tge beautiful vase that i purchased. It is lovely colours.”

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Posted 2 years ago

“Excellent customer service and communication.”

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Posted 2 years ago

“The vase was beautiful. It arrived quickly and was well packaged. I recommend this company and would not hesitate to purchase from Hortology in future.”

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Posted 2 years ago

“Hortology, I don't know how you do it, but your plants always come healthy and lush. It's such a pleasure to buy from you. Please keep doing whatever you are doing. it works!”

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Posted 2 years ago

“Plant arrived severely outgrown its pot. It had so many roots that had grown out of the bottom of the pot that they had to joined together, it was so root bound I had to cut up the pot to repot it. The plants leaves are dropping from dehydration from this. I did not expect to have been delivered an unhealthy, neglected plant.”

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Posted 2 years ago

Hi Carmen, We are really sorry to hear this. We would prefer to know straight away if there are problems with your order so that resolve the issue at the time. We do want our customers to be pleased with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 2 years ago

“Very pleased with my vase. Lovely colour. Just what I wanted.”

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Posted 2 years ago

“Good quality product and very swift delivery. Will shop here again when we next need plant pots.”

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Posted 2 years ago

“I bought a lovely pot for my bonsai tree xx I think I saw it smile!! Good service, well wrapped too Thank you I did have trouble getting size and shape which is why I used Hortology!”

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Posted 2 years ago

“Awesome! Quality, reliable and easy”

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Posted 2 years ago

“The plants I ordered arrived in excellent condition and were really healthy. Would highly recommend.”

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Posted 2 years ago

“Fabulous Pot , well packed and very happy with quality and size, Bert the bonsai gives it a repotting five star branch (thumbs)up!”

Hortology 5 star review on 17th March 2022

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Posted 2 years ago

“Quick delivery with excellent customer service.”

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Posted 2 years ago

“Beautiful selection of plants and pots. With fast delivery. Very impressed!”

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Posted 2 years ago

“Three lovely little succulents delivered. A few bits fell off some of them, but they seemed better after a little drink of water.”

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Posted 2 years ago

“Really pleased with the customer service , especially Esther who made me aware the pot I had chosen didn't fit the plant. This was a housewarming gift for my son so really pleased. She was super helpful, both with new pot and my refund. My son loved his plant . Would recommend and definitely use Hortology again. Sarah”

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Posted 2 years ago

“Very disappointing. The plant I purchased for £11.99 was half the size of one I purchased in a local supermarket for £2.50.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,708 reviews