Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,707 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“One of my plant arrived a little bit damaged:(”

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Posted 2 years ago

“Delivery of order was excellent, packaging was excellent, plant pot was excellent. Very good service and thank you so much for my lovely pot.”

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Posted 2 years ago

“Very pleased with size and quality of plant. Nicely packaged.”

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Posted 2 years ago

“Soil water meter received promptly and as described. Very happy with the service received.”

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Posted 2 years ago

“The best quality of plants and also not expensive. Well packed and shipped and delivered so quickly within 2 days. I ordered Grape ivy and satin pothos. This is the best quality and plant size little larger than quoted in the website but very much glad to see healthy plants”

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Posted 2 years ago

“Quality succulents that were very carefully and securely packaged. Highly recommend!”

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Posted 2 years ago

“First time ordering from you guys-I can honestly say that I was impressed. I had an issue with the order which was sorted and dealt with so quickly I am still amazed. You definitely come highly recommended. Thank you so much for a wonderful and very pleasant service.”

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Posted 2 years ago

“Very quick at de.ivory and very much focus on customers. Pro-actively contacted to highlight some imperfections on vase that was ordered with plant to check if still ok”

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Posted 2 years ago

“Fast delivery and perfect plant”

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Posted 2 years ago

“Excellent! No complaints”

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Posted 2 years ago

“Hortology is my go-to site for plants and accessories. This was the third order from them and it was delivered very quickly, within a couple of days with update emails in the meantime. This time only 4 stars as the quality of the plant (curly spider plant) was not quite top notch, many of the leaf tips were dried and blackened. I think it will be ok in the long run and I didn’t contact customer services as the plant is for myself but I’d been less than happy if I’d ordered it as a gift. Still, overall I’m happy to use Hortology and would recommend it to others.”

Hortology 4 star review on 13th August 2022

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Posted 2 years ago

“A lovely selection of plants, quick delivery and very healthy plants on arrival.”

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Posted 2 years ago

“I am glad to have discovered Hortology's pot and vase liners in many sizes. I have not seen them anywhere else and did not even know they exist. A brilliant idea to protect my valuable cache pots!”

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Posted 2 years ago

“We were given a voucher for Christmas which I eventually spent some of recently. Never dealt with the company before and we live very, very remotely. Amazing customer service. The large outdoors pot arrived in two days - never usually get that where we live - and the product was really good quality and well packed. It said I could drill more drainage into the pot which we successfully have and now planted my first alpine plants. Would definitely order again from Hortology.”

Hortology 5 star review on 12th August 2022

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Posted 2 years ago

“My number 1 site. Great choice, fast delivery and excellent packaging!”

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Posted 2 years ago

“Everything I ordered came properly packaged and in great condition, perfect, thank you”

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Posted 2 years ago

“Everything as described, delivered in good time.”

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Posted 2 years ago

“Beautiful healthy plants, very well packed. Fair price. Prompt delivery. Can’t be any happier! Will definitely order again (in fact this is my 2nd order). Hope there will be more variety of indoor plants in stock in the future! Thank you.”

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Posted 2 years ago

“Staff are very helpful and friendly. Processed the order quickly and were very prompt with responses. Shona especially was brilliant, she made sure my order was right for me and even provided pictures to help with my decision as the original plants and pots I ordered together were not quite right. Thank you!”

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Posted 2 years ago

“I absolutely love my plant pot!”

Hortology 5 star review on 21st July 2022

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Posted 2 years ago

Hortology is rated 4.8 based on 8,707 reviews