Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,726 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“Extremely pleased with plant and also pot. Arrived quickly and very well packaged. My initial query dealt with very speedily. Considered purchase to be good value will use again.”

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Posted 4 years ago

“Greta communication from ordering to delivery. Plant is beautiful and healthy. Perfect addition to our living room!”

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Posted 4 years ago

“Can't recommend Hortology highly enough. Absolutely first class plants which arrived quickly (even in the current situation) and were extremely well-packaged. The website is very clearly laid out and easy to navigate. It's extremely informative, with lots of choice of both plants and sizes allowing you to select the right plant for your needs. There are comprehensive care instructions which hopefully might allow even this rubbish houseplant keeper to establish cordial relations with their plants.......”

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Posted 4 years ago

“Really great solid plant pot that is really nice to look at. It is as it was described on the website and was actually so impressed with the quality.”

Hortology 5 star review on 19th January 2021

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Posted 4 years ago

“I have had bad experiences ordering plants on line in the past when the plants were poor quality, damaged in transit or didn't grow well. Because of the pandemic I decided to try Hortology as I needed some replacement house plants. I was delighted with the plants and service. The price was good, the plants were excellent quailty, just as described, and the wrapping was first class ,ensuring that they arrived in first class condition. I will definitely use agin, even when the pandemic is over”

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Posted 4 years ago

“The plants were delivered on time. They are looking healthy and happy.”

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Posted 4 years ago

“Excellent service and really great products - so pleased, thank you.”

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Posted 4 years ago

“Customer service was incredible. Messaged back seconds after my order by the Hortology team to let me know the pot size I had selected was incorrect. As this was a present it was especially appreciated! Plant arrived in great condition and is still flourishing a year on. Will definitely be ordering from here again.”

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Posted 4 years ago

“Nice, hardy plant. A few months on, located in a pretty dim room, and it’s still looking healthy!”

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Posted 4 years ago

“Lovely plants and pots, some unique. Good service and delivery.”

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Posted 4 years ago

“I was little nervous about buying plants online as I was worried they would turn up damaged. I needn’t have worried though as they were really well protected. The plants are some of the healthiest I’ve ever bought. Definitely will buy from here again!”

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Posted 4 years ago

“I am a very happy customer. I bought a Calathea zebrina plant from Hortology who gave me some advice for a shade room. The plant is still doing well and I will get more different plants. Thank you very much.”

Hortology 5 star review on 14th January 2021

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Posted 4 years ago

“Beautiful plant pot at a great price! Delivery took a little longer than hoped, but it was stated on the website that delays were expected due to covid so can't be helped at the moment. Overall very pleased!”

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Posted 4 years ago

“Great selection of plants and pots. Everything arrived in great condition and minimal packaging, thanks for that. I got my plants a while back now and they're doing great. Customer service was also very quick, friendly and helpful. Thanks Hortology! :)”

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Posted 4 years ago

“Plant arrived in secure packaging and without any damage”

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Posted 4 years ago

“My experience with Hortology has been great! I ordered 2 hanging planters and they arrived swiftly and are beautiful. I highly recommend using them.”

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Posted 4 years ago

“Fast Delivery, lovely products - nicely packaged”

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Posted 4 years ago

“Love the pot! The plant arrived mostly well, some leaves were a bit damaged though, and the delivery was delayed.”

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Posted 4 years ago

“Great service and beautiful products! Very fond of the plant pots they have to offer.”

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Posted 4 years ago

“The plants and pots I've had have been amazing. Good quality plants (& pots) and well packaged (mainly in recyclable stuff too - which is important to me). I love the sizing guides for pots to plants - really useful. Hortology is a company I've been recommending to my friends and family. Infact on a recent family zoom I spotted two new snake plants in familiar shaped pots in my brother's house! He was over the moon too with Hortology.”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,726 reviews