Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,632 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th November 2024

801

Anonymous

Anonymous // 01/01/2019

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“Plant wasn't packaged well and had lost a lot of leaves during shipping”

Helpful Report

Posted 1 month ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with your plant and the damage / leaf loss that is has sustained! We have reached out directly to resolve this for you. Your Hortology team

Posted 1 month ago

“Plant arrived well packaged and in good condition.”

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Posted 1 month ago

“Excellent customer service, providing good advice and lots of help. Also very quick to respond.”

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Posted 1 month ago

“All the plants (and one very large plant pot) came promptly and very well packaged. The quality of the plants is as good as you see on the site and are all perfectly healthy too. Will happily buy again from this company.”

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Posted 1 month ago

“Disappointed that I lost almost half of what I paid for the item in paying for it's Return. Didnt like the item once it arrived & discovered there was no free return policy.”

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Posted 1 month ago

“Always great quality and fantastic service from the whole team. Wouldn’t use anyone else! Highly recommend”

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Posted 1 month ago

“Small and cute atomiser but quite powerful in watering the plants. Very nice ! My first buy with Hortology and quite happy with the service overall.”

Hortology 5 star review on 24th October 2024

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Posted 1 month ago

“Great website. Quick and attentive customer service too. Would use again”

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Posted 1 month ago

“Beautiful planters and delivered in fantastic packaging. No chance of them arriving broken! Highly recommended.”

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Posted 1 month ago

“Easy to navigate, Excellent delivery.”

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Posted 1 month ago

“Lovely pots and hearty plants”

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Posted 1 month ago

“Super quick delivery. Pot very good quality and well packed.”

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Posted 1 month ago

“The Anthurium delivered was of a good qualty and looks lovely and doing really well!”

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Posted 1 month ago

“My order arrived really quickly. The plant pots were securely packed and came in a good condition. Thank you :)”

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Posted 1 month ago

“My plants arrived promptly and very well packaged. They are lovely healthy and a good size. I will definitely be ordering more plants from Hortology in the future.”

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Posted 1 month ago

“I bought a very large pot which is beautiful, a fairly lightweight material and with a plastic liner. We had to make drainage holes in the liner, but otherwise delighted with both items. Useful to be able to order materials for planting as well. The pot was really well packed and delivery arrangements particularly helpful. Tip top service and selection of goods.”

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Posted 1 month ago

“Lovely useful website, albein they sell a very grey-chrome orchid spay as "nickel" and the picture is doctored to look nickel, but reality is different.”

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Posted 1 month ago

“Every time I order from these guys I'm very happy with my plants,packaged well and as seen in the images.”

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Posted 1 month ago

“as expected, good business”

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Posted 1 month ago

“Plant arrived in healthy condition although courier clearly hadn’t keep upright so needed a bit of work when opened.”

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Posted 1 month ago

Hortology is rated 4.8 based on 8,632 reviews