Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,736 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 19th February 2025

820

Anonymous

Anonymous // 01/01/2019

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“Superfast delivery by DPD the plant was packed securely was very good condition when it arrived it was obviously of very good quality stock. It’s has vibrant dark green leaves looks very healthy no damage to the plant at all during transport. First rate service from start to finish.”

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Posted 1 month ago

“Great company, have ordered several times and they’ve been consistent.”

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Posted 1 month ago

“Great plants well packed and delivered promptly”

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Posted 1 month ago

“Great service and very helpful advice from your team! I would definitely recommend for buying gifts. Thanks”

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Posted 1 month ago

“Speedy service Great product”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Hortology have delviered plants to myself and to friends. they are packaged with care and are healthy and are appreciated”

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Posted 1 month ago

“Both pots arrived quickly, they were as described/ pictured (absolutely beautiful I love them!) they were also well packaged to keep them from being damaged. Would recommend!”

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Posted 1 month ago

“I have now used `Hortology a few times. From browsing to delivery things have gone swimmingly. Their extensive range and comprehensive reliable service makes them my "number one go to" supplier for future projects. I look forward to using them again with total confidence. Thank you Hortology.”

Hortology 5 star review on 29th December 2024

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Posted 1 month ago

“The plants arrived well packaged, they're all very healthy and look great in their new pots! The aloe vera had a broken/snapped leaf and another leaf was bent over .. presumably during the packaging process. Its still a lovely plant but thats why I gave 4 stars not 5. The pots and liners are exactly as expected. Overall my rating is nearer 4.8 stars but I didnt have that option!”

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Posted 1 month ago

“Fantastic service, well packaged & healthy plants.”

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Posted 1 month ago

“I’m extremely happy with my recent houseplant order! The plants, and pots, arrived in perfect condition, healthy and very well-packed. The selection was exactly as described. Highly recommend this company to anyone looking to add some greenery to their home! Will definitely order from here again.”

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Posted 1 month ago

“As ever delivery & packaging top notch .”

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Posted 1 month ago

“I purchased a cactus, the packaging was very poor and it arrived very damaged, I asked for a replacement and for it to be correctly packaged this time .but this was also damaged, so I received a refund less this shipping costs. Not sure why I had to pay the shipping as it was the only item I purchased. This all took a long time to sort - I had emailed them directly but they said they didn't receive them.. something wrong with their email system ? Emails did work when I emailed them through their contact form. In the meantime I did contact them via Facebook and their social media person was helpful”

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Posted 1 month ago

“Really good quality plant and so well packaged.”

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Posted 1 month ago

“Two beautiful pots. Well wrapped and packed in paper and card and delivered promptly. I will be ordering further pota and plants.”

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Posted 1 month ago

“Hortology is my wife's favourite online supplier for plants. Everything she has bought from Hortology has been good quality and is always delivered in good condition on time. So as part of her Christmas this year I bought her some Hortology vouchers which I know she will enjoy spending.”

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Posted 2 months ago

“We have now bought several plants from Hortology. They always come well packed and healthy. A really good service all round.”

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Posted 2 months ago

“Beautiful pot, carefully packed, speedy delivery, fantastic customer service. I'll be back!”

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Posted 2 months ago

“well packed, arrived on time. Item looks better than in the picture.”

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Posted 2 months ago

Hortology is rated 4.8 based on 8,736 reviews