Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Really good selection of house plants and pots. Delivery arrived quick well package and was all recyclable materials. Plant and pot were in great condition”

Hortology 5 star review on 16th February 2023

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Posted 1 year ago

“Excellent service and delivery, beautiful and carried pot selection and healthy plants.”

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Posted 1 year ago

“My go to online plant company, have ordered lots of plants from them over the years and never fail to impress me with the health of the plants and very quick delivery. Excellent customer service .”

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Posted 1 year ago

“My very healthy looking plant and pot arrived well-packaged and I will definitely be buying from Hortology again in the future.”

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Posted 1 year ago

“I’ve never ordered plants online before. I’ve always been worried they’d arrive damaged. Hortology are AMAZING!! My plant arrived in perfect condition and the customer service is fantastic!!!! Particular thanks to Jemma. Who helped sort delivery and any questions I had. Will definitely be ordering again xx”

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Posted 1 year ago

“Plant amd pot were very well packaged, no damage on arrival. Good quality products.”

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Posted 1 year ago

“Quick delivery”

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Posted 1 year ago

“Great plants as to a picture on website great delivery! Very happy! Definitely coming back and recommend!”

Hortology 5 star review on 13th February 2023

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Posted 1 year ago

“Stunning healthy plants. Very happy with my purchase. The website is easy to navigate and plant care instructions are a great addition.”

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Posted 1 year ago

“The pot I ordered arrived really well packaged and it looks amazing! Very pleased all round!”

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Posted 1 year ago

“Fast service. Great plant. Very happy”

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Posted 1 year ago

“Gorgeous pots and arrived so quickly. So pleased with everything I bought.”

Hortology 5 star review on 12th February 2023

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Posted 1 year ago

“My students picked out 2 plants for their new classroom as a part of their research project on the health benefits of houseplants. Hortology packaged the plants so well, they arrived in excellent condition, and my students are so excited about taking care of our class plants. Thank you for helping inspire the next generation of nature lovers!”

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Posted 1 year ago

“Very good service and quality”

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Posted 1 year ago

“Plant came healthy and happy”

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Posted 1 year ago

“Excellent & Informative delivery, very well packaged & presented. Product was in top condition on arrival. Highly recommended.”

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Posted 1 year ago

“My plant arrived quickly and the packaging was excellent for the plant, the pot and the plastic insert. The plant is exactly what was described and so I'm very happy with my purchase.”

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Posted 1 year ago

“Plant was delivered quickly and looks great”

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Posted 1 year ago

“Great site. Beautiful healthy plants and the most gorgeous plant pots.”

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Posted 1 year ago

“Really happy with my experience. I had some extensive exchanges with Hortology's customer service to make sure I picked the right plants for our cold house and they gave me thoughtful and detailed advice. Both plants arrived in good shape and look great in our house.”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,705 reviews