Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,713 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a couple of times from Hortology and they do not disappoint, I have a very large monstera that I bought about a year ago , a large umbrella tree, as well as several smaller plants , all have arrived in perfect condition, healthy and thrived very well . I would definitely recommend .”

Hortology 5 star review on 19th September 2021

Helpful Report

Posted 3 years ago

“Lovely, healthy ficus benjaMina. No leaf drop which I’m really pleased about because these plants are notoriously fickle! 😀”

Helpful Report

Posted 3 years ago

“Very easy to order, and items received well packed, particularly the lovely container which arrived in pristine condition. All arrived quickly!”

Helpful Report

Posted 3 years ago

“Lovely pots , high quality. Good service”

Helpful Report

Posted 3 years ago

“Excellent informative website. Easy to negotiate and so much detail about each item. Delivery incredibly prompt. Packaged well. Thrilled with purchases.”

Helpful Report

Posted 3 years ago

“Plant arrived well packaged and in good condition.”

Helpful Report

Posted 3 years ago

“I recently purchased various sizes of the Amber plant pot - Earth, and I am thrilled. They are lovely quality and just as I’d hoped, go in with my decor perfectly, giving a natural rustic feel. Hortology also have a brilliant idea of the plant liners and inlays which have cured my problem of trying to find pvc pots to fit inside my decorative planters. Customer Services is also brilliant, I emailed a query and I received a swift response which answered my query. I will definitely purchase more pots and liners, and definitely recommended Hortology”

Hortology 5 star review on 18th September 2021

Helpful Report

Posted 3 years ago

“Really pleased with quality of my purchase. Rhapis palm was much larger than I expected. Very good value for money. Great specimen plant. Really pleased with the purchase. Would highly recommend to others.”

Helpful Report

Posted 3 years ago

“Stunning quality, plant was so healthy and looks fantastic. Only issue was the oversized box with plant sealed at bottom and opening at top. It was beyond comical trying to lean in to get plant out. In the end we had to cut it out of the box with scissors. Minor point as so happy with order. Thanks.”

Hortology 5 star review on 17th September 2021

Helpful Report

Posted 3 years ago

“I bought two pots in different sizes.. I am extremely pleased with both. I would certainly recommend this company.”

Helpful Report

Posted 3 years ago

“They had just what I wanted - Palm plant fertiliser (for a couple of large outdoor palms in barrels) and household plant fertiliser for my indoor plants. Arrived within 2 days. Bingo!”

Helpful Report

Posted 3 years ago

“Delivery was quick but not satisfied with the product received. I ordered a string of hearts and this arrived with yellow leaves, one stem was rotten, multiple leaves dropped off and several stems with no leaves. It may revive itself in some areas but I wasn’t pleased with its overall condition on arrival.”

Helpful Report

Posted 3 years ago

Hi Emily We are really sorry to hear about this. Please would you contact our customer services team and send them some photos so we can resolve this for you? Kind regards - Your Hortology Team

Posted 3 years ago

“Absolutely delighted with our beautiful indoor plant pot. It arrived brilliantly packaged and all in one piece! Great service and will definitely use again and recommend to family and friends.”

Helpful Report

Posted 3 years ago

“2 plants arrived in quite perfect shape although golden pothos had one of the bigger branches broken when it arrived so that made a big impact on the health and appearance of the plant.”

Helpful Report

Posted 3 years ago

“I would recommend Hortology to everyone. The quality of the plants and other products is excellent and the delivery service extremely good.”

Helpful Report

Posted 3 years ago

“Great quality plastic pots and attractive pottery pots. I have been pleased with what I’ve ordered. Extremely prompt delivery and products very well packed.”

Helpful Report

Posted 3 years ago

“Great service and beautiful products! Highly recommended”

Helpful Report

Posted 3 years ago

“Really pleased with this purchase, it arrived as stated and well packaged. Very realistic and of good quality. I would definitely recommend this seller.”

Helpful Report

Posted 3 years ago

“First class service, plant arrived on time extremely well packaged and in excellent condition, will definitely be ordering from them again”

Helpful Report

Posted 3 years ago

“Plant arrived quickly and well packed, I also had a prompt helpful reply to a query about it”

Helpful Report

Posted 3 years ago

Hortology is rated 4.8 based on 8,713 reviews