Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,632 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Beautiful fern arrived quickly and in perfect condition , very happy and will definitely use this service again .”

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Posted 10 months ago

“A very good service from order to delivery. Very pleased with my purchase”

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Posted 10 months ago

“Excellent products, very well packaged and quickly delivered.”

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Posted 10 months ago

“My 3rd Order with them; Existing Plants thriving, and new plants in excellent condition I would suggest you use Hortology instead of buying Garden Centre House Plants”

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Posted 10 months ago

“I would recommend Hortology to anyone looking to invest in houseplants. There is a wide choice of indoor plants and decorative pots. I am a beginner and love that each plant is shown with information on how to take care of them. The customer service I received was excellent. Th staff are quick to get in contact if there are any issues with your order and work with you to resolve them.”

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Posted 10 months ago

“I now have 3 pots from Hortology and they are fantastic quality. Nice designs and patterns also very sturdy pots. Well packaged during shipping as well to ensure no damage on the way here.”

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Posted 10 months ago

“I ordered two gorgeous orange planters. They came within a couple of days and were packed extremely well. I love them Thankyou”

Hortology 5 star review on 2nd February 2024

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Posted 10 months ago

“Quality product with interesting, stylish design. Easy website to use and quick delivery.”

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Posted 10 months ago

“Fast delivery and very well packed. Very pleased with my purchase. Would use this company again.”

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Posted 10 months ago

“Very good material, excellent packaging.”

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Posted 10 months ago

“Great quality pots with excellent efficient service.”

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Posted 10 months ago

“Took 3 days to actually receive delivery as driver wouldn't leave the plant anywhere. When I unboxed it about a dozen leaves fell off with another dozen barely hanging on. It's a small plant so this has left huge gaps and the whole thing looks pretty sad.”

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Posted 10 months ago

Hi, Thank you for your review, We are so sorry that this has happened. Unfortunately the couriers are unable to leave the order in a safe place without prior permission from the customer. This is to ensure the safety of your order, so we do apologise that this may have taken longer to arrive with you than expected. Your order was dispatched from ourselves on a Wednesday and delivered on the Friday, it was in the box for a little longer than usual, but the order was successfully delivered on the Friday to the safe place location they were provided with via the tracking email. We do again apologise that your order did sustain a little damage during transit resulting in loosing a few leaves! The stems of the Peperomia ordered (and Peperomia in general) are often very fragile with much heavier leaves. This sadly means, despite our best efforts, a few leaves may be lost during transit and this is something that is mentioned on our product page to advise. We sincerely apologise if your plant sustained more leaf loss than usual. If you would like to send us a picture of your plant to info@hortology.co.uk, please do and we will work with you to resolve things. Your Hortology Team

Posted 10 months ago

“Our plant was packed beautifully and order was easy quick and efficient. Highly recommend”

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Posted 10 months ago

“I am really pleased with the plants I ordered which arrived in perfect condition. They are well grown and healthy looking - and I am feeling the responsibility to allow them to thrive under my care! Thank you Hortology, I will be back for some pots and probably more plants.”

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Posted 10 months ago

“Gorgeous pot arrived quickly and very securely packaged”

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Posted 10 months ago

“2nd plant I have ordered from you guys and again was very pleased. Came packaged well and the plant looks lovely. Thanks so much!”

Hortology 5 star review on 27th January 2024

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Posted 10 months ago

“Great plants, great service”

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Posted 10 months ago

“I am finding it very useful the information about the care of the plant and condition of the room it grows well in.”

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Posted 10 months ago

“Fantastic plant ! It arrived in perfect condition and is doing really well!! Thank you x”

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Posted 10 months ago

“Great products and customer service. Quality plants packaged securely.”

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Posted 10 months ago

Hortology is rated 4.8 based on 8,632 reviews