Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,722 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“Healthy plants received and 2 nice pots, just as depicted on the website, thank you.”

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Posted 3 years ago

“I bought beautiful pots and a lovely plant - affordable; great variety; excellent quality and packaged and delivered in perfect condition. Thank you.”

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Posted 3 years ago

“The plants are really beautiful, we’re packaged well and arrived in perfect condition”

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Posted 3 years ago

“My order arrived in 6 days..... a bit longer than expected but I was very happy with the product. There was no label on the plant giving its name or care instructions which would have been useful as it was a gift.... on the whole though a good service. Please provide care labels in the future :)”

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Posted 3 years ago

“Received my Yucca which was in immaculate condition. Exactly what I wanted to fit a corner of my lounge. Very healthy and looks great. Very pleased with my purchase!”

Hortology 5 star review on 21st March 2021

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Posted 3 years ago

“The plant sent is good however im a little concerned about the tips of the leaves...they are brown which i know can often be due to lack of humidity. Im spraying with water hoping i can arrest further deterioation”

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Posted 3 years ago

“Fabulous quality copper planters. Fast delivery and very well packed.”

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Posted 3 years ago

“Lovely pots great service will order again soon”

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Posted 3 years ago

“Fantastic! I was very impressed with the palm I purchased. It came in excellent condition and had clearly been very well looked after.”

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Posted 3 years ago

“Great service. Proactive and it all arrived safely. My palm tree was cheaper than expected and looked beautiful”

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Posted 3 years ago

“Good :) :) :)”

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Posted 3 years ago

“I’ve ordered a number of plant pots, they are delivered in good time and well packed. I have not been disappointed in their appearance or colour, very accurate to what you see in the pictures on the website.”

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Posted 3 years ago

“Wonderful customer service and the plants are beautiful- already placed my second order!”

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Posted 3 years ago

“Great plant pot, exactly as picture shows”

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Posted 3 years ago

“I ordered a beautiful plant for my Mother for her birthday. I live overseas so was taking a bit of a risk having never used these guys before but not to worry, Hortology delivered the most beaitiful peace lily and pot in the most professional manner. If I had one complaint, it would be that they delivered it too quickly, only within a few days of ordering. From my limited experience I would be happy to recommend them for your plant needs.”

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Posted 3 years ago

“Really pleased with my new houseplant. It's was healthy and in great condition when it arrived. Good customer service and clear communication.”

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Posted 3 years ago

“Excellent service, arrived much sooner than predicted. Lovely plant pot.”

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Posted 3 years ago

“Plant was packed great and arrived safely. Very happy, will definitely buy again.”

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Posted 3 years ago

“I’ve bought a few pots from Hortology. All have been lovely and worked well with my plants and decor. This is the first vase that I have bought formy dining room. It was a bit bigger than I anticipated, but that was because I never measure anything! Hortology delivers in good time and well packaged, if a little over the top. I would recommend.”

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Posted 3 years ago

“Would use the company again”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,722 reviews