Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“I love hortology, they rear wonderfully strong beautiful plants. The packaging is excellent, even the craziest delivery person ( not that's a thing of course) cannot damage them. The whole service from purchase to delivery is smooth, efficient and friendly.they aren't cheap, but then neither is any first class service Worth every penny, thank you team Hortology 😁”

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Posted 1 year ago

“The bowl I ordered is beautifully made, even better in reality ! I am tempted to order another .”

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Posted 1 year ago

“My plant arrived really quickly and in good condition. Would defo buy from them again! Also a much better price compared to some others.”

Hortology 5 star review on 30th March 2023

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Posted 1 year ago

“Great product and service Thankyou 💥”

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Posted 1 year ago

“I was looking for a plant for a place on my staircase with a decent amount of overhead light, but no direct light. Hortology had a suitable plant and sent it to me promptly. It was very carefully packed so that not a leaf was damaged in transit.”

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Posted 1 year ago

“Very quick delivery and excellent quality products!”

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Posted 1 year ago

“Really lovely plant, pot and hanger. Good prices, lovely quality. Was packaged very well for transport.”

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Posted 1 year ago

“The plant was packaged very well and arrived intact. The plant itself was of a very good quality too. I'd be happy to purchase more plants from Hortology.”

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Posted 1 year ago

“Good choice of products with great and timely service”

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Posted 1 year ago

“Purchased a golden pothos which fits in a pot with a 16cm opening as well as a pot with a 16cm opening. They arrived fairly quickly but the plant did not fit in the pot, which was disappointing to say the least. The pothos is great though, but it's a shame I had to go out and buy another pot to fit it in”

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Posted 1 year ago

“Beautiful pots at a good price and arrived really quickly. Will definitely shop at Hortology again.”

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Posted 1 year ago

“Delivery driver handed me the plant upside down - despite the packaging saying "this way up" with arrows. I heard the plant matter falling around inside the box - quickly corrected the delivery driver and made it the right way round. Plant was slightly damaged inside once opened. Hopefully nothing long term or that a bit of growing won't fix.”

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Posted 1 year ago

“Chinese tat at European prices Would never use this vendor again.”

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Posted 1 year ago

Hi William Thank you for your review. You order was mainly plants and pots from us, all of which were all grown or made in Europe which has confused us somewhat? We do offer some accessories that are sourced from China such as atomisers and other accessories. However if you are unhappy with the items you have purchased you are welcome to return them for refund. Your Hortology Team

Posted 1 year ago

“Lovely healthy plant beautifully packaged and arrived sooner than expected.”

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Posted 1 year ago

“The plant is beautiful it was packed with great care. Service and price is very good. I will highly recommend hortology to friends and family.”

Hortology 5 star review on 26th March 2023

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Posted 1 year ago

“First purchase from Hortology, no plants yet but will be working on it. It was mainly Plant care accessories and one new plant pot. Delivery was swift and efficient. It was well packaged, which meant everything arrived safely, especially with the new plant pot. Would certainly recommend them and will be using them again soon.”

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Posted 1 year ago

“Very happy with my purchase beautiful plant pot great quality well priced packed and delivered safely top marks from me”

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Posted 1 year ago

“Very good service and plants are in good condition when they arrive. Attention is paid to packaging to protect the plants in transit. Good company.”

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Posted 1 year ago

“Plants are stunning, arrived carefully packed and received good communication regarding delivery. Will definitely be buying from Hortology again. Also the care guild and info was super helpful!”

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Posted 1 year ago

“Super quick delivery and excellent packaging!”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,705 reviews