Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,718 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Good customer service and pots arrived safely and just as expected.”

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Posted 3 years ago

“My go to place for pots & plants. So happy with the quality and choice of Hortology, would recommend.”

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Posted 3 years ago

“Absolutely amazing plant. Beautifully packaged, not a single damaged leaf.”

Hortology 5 star review on 10th April 2021

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Posted 3 years ago

“Amazing service, props to Danielle for her support!!!”

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Posted 3 years ago

“Absolutely love the planter it is perfect. I will definitely purchase again. Very quick delivery and good communication. The amount packaging however was so over the top. Thankfully it was all recyclable.”

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Posted 3 years ago

“My first purchase from Hortology the plants I ordered arrived in perfect condition and very healthy. So delighted will definitely be using you again . It’s a 10 from me.Thank you so much .”

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Posted 3 years ago

“Not a great experience, no.”

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Posted 3 years ago

Ni Nicholas Thank you for your comments. We can see that you ordered a number of items that were unavailable at the time, and we emailed to advise there was a slight delay and to ask how you wished to proceed. If there was anything else that we are unaware of perhaps you would let us know via info@hortology.co.uk KInd regards - Your Hortology Team

Posted 3 years ago

“Plant arrived quickly and in excellent order”

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Posted 3 years ago

“A great selection of products. The information on Hortology's website is very informative when choosing a suitable plant pot virtually! The plant pot I ordered and service received were both excellent. There was a problem with the first plant pot I ordered, I emailed and received a prompt reply and replacement. I would definitely recommend and will use again.”

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Posted 3 years ago

“Beautifule plant post.”

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Posted 3 years ago

“Service excellent, parcel was delivered on time. Planters were good condition, well worth the price. I would highly recommend the company”

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Posted 3 years ago

“Great selection of pots. I ordered 4 which were delivered quickly & I really like them. The only thing I would change is the pot liners offered with the pots. They are the right diameter but a lot shorter than the pots, and I didn’t notice that when I ordered”

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Posted 3 years ago

“Thank you so much Hortology! My plants arrived safely and they are so beautiful. I will definitely come back and get more plants in the future. Delivery was quick and reliable. So organised!”

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Posted 3 years ago

“Horology has a wide variety of beautiful and stilissh ceramic pots. I bough a significant amount in one go. Everything arrived neatly packed, quickly and in perfect condition! Would definitely recommend!”

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Posted 3 years ago

“Delighted to receive the plant and plant pot in perfect condition. Exactly as described, fast dispatch and clever packaging to ensure the safe arrival of the items. Will be purchasing again soon.”

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Posted 3 years ago

“Love my plant, packaged beautifully and it really brightens my room!”

Hortology 5 star review on 9th April 2021

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Posted 3 years ago

“Excellent product and quick delivery”

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Posted 3 years ago

“Beautiful pots and plants which are all thriving & making lockdowns feel much more manageable!”

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Posted 3 years ago

“My son is pleased with the pot we bought him. It arrived on time and in good condition”

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Posted 3 years ago

“I found it very easy to deal with hortology when ordering and taking delivery of my beautiful pot. It is lovely and although not cheap was very well priced.”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,718 reviews