Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,713 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Very healthy plant - packaged well and delivery was quick. It was just as seen on the website.”

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Posted 3 years ago

“Overall it was good- I’ve bought online before and it was quite similar with the standards in terms of size and price, but the difference was free delivery options compared to other online choices. The protection from transport was impressive however- well done! If it was free delivery or promotions like 5for3 etc then I would of given it 5stars. I would buy again if I found a plant that I couldn’t find elsewhere.”

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Posted 3 years ago

“Plant arrived very well package and protected (& coiled to avoid damage. Now waiting for it to grow & develop. Very happy with my purchase.”

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Posted 3 years ago

“Excellent service great value delighted with my purchase”

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Posted 3 years ago

“Love both pots lovely colour and good quality. Also the packing was great. No Plastic”

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Posted 3 years ago

“Stunning quality plants. Thank you. I hope I can keep them as healthy and safe as you have.”

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Posted 3 years ago

“Friendly and helpful service. Fast delivery and even made the effort to correct the message that came with the plant after I found out I made a mistake. The box was too big for the one very nice little string of hearts. Made for 4 plants, not one. But the string of hearts was tucked in safely and arrived in perfect condition. Would use Hortology again to surprise a friend.”

Hortology 5 star review on 12th September 2021

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Posted 3 years ago

“Thank you for prompt delivery of the lovely pots I ordered for my daughters birthday . She is very pleased with them ...”

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Posted 3 years ago

“My order arrived in good time & was just beautiful - fabulous quality pot, superbly packed for protection. I'd certainly order from Hortology again.”

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Posted 3 years ago

“A prompt and trouble-free transaction”

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Posted 3 years ago

“I bought 3 pots of different sizes and colours for my plants and I’m very happy with my choices. Very good quality and the orders arrived within days.”

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Posted 3 years ago

“Good quality plant of good size. It was well packaged to protect it. Also, and the main reason, a good range of plants which are safe for cats.”

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Posted 3 years ago

“lovely and healthy plants, always well packed and quick delivery. Communication was excellent i would highly recommend. i really like the helpful hints about each plant very helpful. Oh and their pots are fab too!”

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Posted 3 years ago

“My plants and planters were of excellent quality, packaged securely and delivered on time. I am likely to use this company again.”

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Posted 3 years ago

“Great service, plant was very well packed and arrived in flawless condition. I only hope I can keep it in the condition it arrived in.”

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Posted 3 years ago

“ordered on Friday (of a bank holiday weekend) expecting a Tuesday delivery, was delivered the next day on the saturday. Excellent condition exactly as expected. Superb effort Hortology”

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Posted 3 years ago

“Never used this Company before but so far impressed. Ordered some black plastic plant pots. They are not only good value but pretty good quality.”

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Posted 3 years ago

“Competitive price for good quality plants; arrived quickly and safely. Will order from them again.”

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Posted 3 years ago

“The service Hortology provided was excellent. The 3 pots I ordered were very well made, although a little smaller than I expected, but I was very pleased with them. The pot liners however were a total waste of money, I didn't use them at all. The liners were made of a very cheap plastic & didn't fit the pots well at all, if I had used them my plants would have lost an awful lot of space both horizontally & vertically, if it wasn't for this I would have given 5 out of 5.”

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Posted 3 years ago

“The pots I ordered are beautiful and excellent quality. They arrived fast and in perfect condition. I would buy from here again.”

Hortology 5 star review on 6th September 2021

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Posted 3 years ago

Hortology is rated 4.8 based on 8,713 reviews