Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,713 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Excellent service. My beautiful plant arrived really quickly - it was well packaged and in great condition.”

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Posted 3 years ago

“Beautiful pot, quick efficient service.”

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Posted 3 years ago

“Excellent. Super quick delivery, the plant was perfectly packaged and is beautiful, even better than expected. I highly recommend Hortology. I will be buying again soon. Thank you!”

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Posted 3 years ago

“Brilliant service, delivered so fast. Love the hanging baskets in my living room, the plants are looking very healthy too.”

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Posted 3 years ago

“Great selection to choose from and fantastic customer service. I will shop here again for sure”

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Posted 3 years ago

“Very prompt and helpful service - got a really friendly email noting me of a problem with my order and options for how to help sort it. Really quick dispatch and delivery and my pots look really lovely!”

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Posted 3 years ago

“I had not come across Hortology before but they had pots that I had been looking for and could not find locally. The pot was perfect and arrived quickly and efficiently. I am very pleased with my purchase and would definitely recommend.”

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Posted 3 years ago

“Lovely healthy plant, delivered quickly”

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Posted 3 years ago

“Beautiful plants , amazing customer service and really quick delivery!! ❤”

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Posted 3 years ago

“The product I ordered was excellent it was well packed together when arrived”

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Posted 3 years ago

“I got a gorgeous and very healthy staghorn fern. I was so happy with the size! Would definitely recommend.”

Hortology 5 star review on 2nd September 2021

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Posted 3 years ago

“Good quality plant, well packed and arrived safely - thank you!!”

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Posted 3 years ago

“Healthy plant with dimensions as described and packaged with care. Swift cancellation of initial order and prompt delivery of subsequent purchase. Overall, an exceptional service standard. Would not hesitate to use again or recommend.”

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Posted 3 years ago

“My pots are just so beautiful! I know they looked beautiful on the website but for the money I didn’t quite expect what gorgeous quality they would be! Thank you and thank you from my plants ☺️”

Hortology 5 star review on 1st September 2021

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Posted 3 years ago

“Plant pots were excellent quality and value for money. No plastic wrapping either. Thank you.”

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Posted 3 years ago

“My plants and pots arrived safely. Everything was really really well and securely packaged so there was no spillage of compost or damage to the plant leaves. I've ordered different plants and pots online three times now from other suppliers and by far Hortology have been the best for care, quality and the effort they've put in to it all from start to finish. My plants are beautiful, healthy and doing well and I'm extremely pleased”

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Posted 3 years ago

“My plant arrived on schedule, very securely packaged, exactly as described on the website and in excellent health. I will definitely order again”

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Posted 3 years ago

“I love their pot collection. Most importantly they have a very wide range planters and pots which are very unique, excellent quality and they are available in all sizes and range.”

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Posted 3 years ago

“I ordered the smallest size Golden Pothos. It was delivered very quickly & was well packaged. I was pleasantly surprised by how much growth the plant had to what I expected. The price point was really good too, will definitely shop at Hortology again!”

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Posted 3 years ago

“I have ordered pots and plants from Hortology on several occasions and cannot recommend them highly enough. Their products are of very high quality, always carefully packaged and delivered quickly. Their customer service is exemplary.”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,713 reviews