Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,722 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“I ordered small plant and a pot for my friends new home gift. They were happy. I was advised the plant may take up to 10 days for delivery and in fact it was 2, I placed the order on Thursday and it arrived on Saturday.”

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Posted 3 years ago

“Bought as a gift and was very well received”

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Posted 3 years ago

“I have never ordered a plant online before, and I was pleasantly surprised; it was packaged really well and arrived in perfect condition. It is my first indoor plant, and is the perfect addition to our home :) thank you”

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Posted 3 years ago

“I am very pleased with my plant, it was brought as a gift for my daughter who was absolutely delighted with it. The plant arrived promptly, it was the advertised size and looked just like the picture, healthy and well cared for.”

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Posted 3 years ago

“I had a really good experience with Hortology at first I ordered the wrong size pot but they refunded me and replaced the right size pot quickly. The packaging was good, arrived on time and I am really pleased with the quality of the pot.”

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Posted 3 years ago

“Excellent customer service and lovely product. Would definitely recommend”

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Posted 3 years ago

“Hortology has a great selection and I was really pleased with my plant pot. It was straightforward to order and delivery was very quick- great service.”

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Posted 3 years ago

“Lovely indoor pots. Well packaged and safely delivered.”

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Posted 3 years ago

“Excellent service and quality of product exactly as described. Thanks”

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Posted 3 years ago

“The plant and pot I ordered were lovely and high quality. The only let down was the excessive amount of packaging which I didn’t think was needed and made me not want to buy from Hortology again, despite liking the products very much”

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Posted 3 years ago

“Really pleased with my watering can for houseplants. Easy to order and kept informed re despatch etc. Excellent!”

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Posted 3 years ago

“I love my plant, it came all safe and no damage to it at all”

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Posted 3 years ago

“First time used, delivered as expected”

Hortology 5 star review on 7th March 2021

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Posted 3 years ago

“Really happy with the quality and health of my plants!”

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Posted 3 years ago

“The plant was carefully packed. It is healthy with lots of new growths. I'm never buying plants elsewhere again! Thank you!”

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Posted 3 years ago

“Excellent service and beautiful plants, would highly recommend”

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Posted 3 years ago

“Very please with the orders for several indoor pots. Received promptly and care taken in the packaging. Great customer service, they checked I was happy with pots I had ordered sending photos so I could check. Would definitely recommend them and will buy again.”

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Posted 3 years ago

“Excellent quality and value Quick delivery”

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Posted 3 years ago

“Excellent product and service, very well packed.”

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Posted 3 years ago

“Beautiful plant pot!”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,722 reviews