Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Bought three plants, including a large monsters, all were in fabulous condition.”

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Posted 1 year ago

“Always excellent service from Hortology, and a wonderful range of plants, pots and other good things!”

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Posted 1 year ago

“I’ve bought hundreds of pounds worth of plants, pots and plant care products at Hortology over the last three years and I have never been disappointed. Their customer service is also always very helpful if there is ever an issue or delay. I definitely recommend!”

Hortology 5 star review on 17th March 2023

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Posted 1 year ago

“I absolutely LOVE my plant pot purchase from this site. I most definitely am going to continue shopping with Hortology in the future. The packaging was slightly overwhelming however with the product that I had bought. It was worth it! Thank you 🙏🏽”

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Posted 1 year ago

“Lovely healthy plant delivered, well packaged so no injury to the plant in transit.”

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Posted 1 year ago

“Great products, well packaged & good communication. A pleasure to deal with.”

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Posted 1 year ago

“Great, easy to use, inspiring website ... and the plant/pot combos look just as great on real life as in the pictures”

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Posted 1 year ago

“Very pleased with my order. It was packaged extremely well so the plant arrived in great condition. Will definitely order again through Hortology.”

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Posted 1 year ago

“Very pleased with my purchase”

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Posted 1 year ago

“Love the plant thanks”

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Posted 1 year ago

“Great product - just as described”

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Posted 1 year ago

“Brilliant experience from start to finish. Bought a beautiful large cactus from this company. Someone picks the plants they sell carefully. This cactus was in perfect health, very structurally appealing, and exactly what I was looking for. Cactus was packed wonderfully for travel, very sturdy box and well cushioned against any accidental travel knocks. I will definitely order from this company again. I am already looking for my next purchase and have asked to be notified when it is in stock again. No hesitation in recommending this firm to friends and family.”

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Posted 1 year ago

“Top quality plants and pots, which arrive promptly and superbly packed for transit”

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Posted 1 year ago

“Great quality plants and an excellent selection to suit all needs, as well as general products for all your indoor house plants”

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Posted 1 year ago

“Well described Photos accurate Received well packaged Good quality Very satisfied”

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Posted 1 year ago

“Great quality of plants and arrived quickly and in fantastic condition. I now have a lovely tall aspidistra to look at whilst i write this review”

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Posted 1 year ago

“Each time I've used Hortology my orders have arrived promptly and very well packaged to ensure safe delivery of the plants.”

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Posted 1 year ago

“Great quality of the pots I bought. Found the web experience smooth as well.”

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Posted 1 year ago

“Plant was delivered quickly, in good condition and securely packaged”

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Posted 1 year ago

“Excellent quality plants, as described, arrived on time”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,705 reviews