Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,738 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 19th February 2025

820

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery and great plant”

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Posted 4 years ago

“Excellent product great customer service. I would recommend”

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Posted 4 years ago

“Quick delivery, lovely selection of plants. Great gift for friends :)”

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Posted 4 years ago

“Arrived fast, well packed and in great condition”

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Posted 4 years ago

“plant is great and I love the pot I bought, the packing was pretty flimsy when it was delivered so some of the leaves were damaged, maybe improving packing or discuss better plan with delivery services”

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Posted 4 years ago

“The pots are as beautiful as they look on the website - I found it really hard to choose from so many in fact, I'm going to have to order some more to give as Christmas presents. Thank you so much Hortology for your excellent products”

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Posted 4 years ago

“Very good service!”

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Posted 4 years ago

“I ordered two plants and I was delighted with the Service I received and the quality of the plants. I would recommend Hortology.”

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Posted 4 years ago

“Plants arrived really well packed and in great condition. I would use Hortology in future.”

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Posted 4 years ago

“Wide range of interesting plants. Mine arrived very carefully packaged and I absolutely love it. I’ve ordered some more. :)”

Hortology 5 star review on 1st November 2020

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Posted 4 years ago

“No complaints very professional service delivery prompt and quality of plant very good Will definitely use again.”

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Posted 4 years ago

“I sent this cactus as a birthday gift for my son, he requested it. The plant is much smaller than advertised, I went for the larger one, it is significantly smaller than expected and in my opinion poor value for money. On a positive note the pot looks lovely, haven't seen it in person as I am in Spain & he is in London.”

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Posted 4 years ago

Hi Norman Thank you for letting us know. We were not aware of this issue. Please would you ask your son to contact our customer services team and send is some photos in case we have sent the wrong sized plant by mistake. Although plants heights are stated as indicative due to their nature, we would always expect them to be there or thereabouts. Please also note, plant heights are stated including the grow pot. Kind regards, your Hortology Team

Posted 4 years ago

“Great service and amazing quality product. Delivery was early! Would definitely use again :-)”

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Posted 4 years ago

“Such good service using Hortology for the first time! Love my peace lily and the stunning pot it came in, I am 100% going to be buying more, I can see myself spending all my money on my plant babies for my new flat. Love love love!”

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Posted 4 years ago

“Fast delivery, super well packed and secured.”

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Posted 4 years ago

“Nice quality, excited for my new one to arrive”

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Posted 4 years ago

“Beautiful plants, packed and delivered with care. Thank you!”

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Posted 4 years ago

“I would really recommend purchasing form Hortology. Customer service was top notch, shipping was quick, great prices, brilliant quality, my parcel was packaged really well and with no plastic. Additionally, the website is amazing, great to navigate and really informative. No doubt, you should buy from Hortology.”

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Posted 4 years ago

“Ordered two pots for my houseplants and both look great and are very high quality. Delivered when expected and well packaged to ensure no damage. Great experience ordering from here!”

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Posted 4 years ago

“Delivered in the time frame expected, I’ve only been using the product a week or two so difficult to say whether it’s effective or not but the size of the spray is nice and similarly priced to amazon/other places so I’d much prefer to give my money to a smaller business. Not five stars as the packaging was slightly obscene for the product inside- so not that sustainable sadly although have now recycled to use for when I move house..”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,738 reviews