Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,722 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dimensions of the vase was inaccurate and too small for my plant pot. No option for free returns.”

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Posted 3 years ago

“Excellent service from Hortology. My plant arrived frozen, but Hortology staff was very helpful and supportive and send a replacement. Would definitely recommend.”

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Posted 3 years ago

“Plants are amazing quality for the price - they honestly look amazing in my home! They were packaged really safely to ensure they weren't damaged - if there had been eco friendly tape rather than sellotape that would've been better though! My only slight complaint is that I purposefully bought plant pots specifically for the size openings specified on the website, however, upon putting 2 out of 4 of the plants in the pots I had purchased, they didn't fit - one being too big and one being too small. But these pots were from an alternative site (but true to size!). However, I just repotted both plants and all 4 look so beautifully I really don't mind the extra effort. Have already recommended to friends!”

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Posted 3 years ago

“Plant arrived promptly. It was packaged well but unfortunately there was quite a few leaves that were damaged & broken.”

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Posted 3 years ago

“Packaging was rubbish,box way too big for plant,everything had fell out of the pot into the box,surprised the plant survived tbh,julie”

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Posted 3 years ago

“Fast delivery, pots came in perfect condition. Were even more stunning in person. Very happy!”

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Posted 3 years ago

“The first one was perfect. so I purchased a second one.”

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Posted 3 years ago

“I bought plant pots and I am very happy with my purchase. The pots are gorgeous and very good quality. The delivery was quick and it arrived earlier than expected.”

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Posted 3 years ago

“Great pots, it's my second order. Love the way they make the plants look even more beautiful. Fast delivery too. Thank you so much”

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Posted 3 years ago

“Lovely pot purchased, really pleased with the quality! Would recommend the site for online planters , good value and service.”

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Posted 3 years ago

“Lovely plant pots just as image on website and arrived promptly and intact. However just to note the huge box and reams and reams of packaging were, I think excessive for two medium sized pots. I will order again though and do recommend.”

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Posted 3 years ago

“Thanks for the lovely indoor plants and fabulous plant pots.”

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Posted 3 years ago

“Super happy with my beautiful pant and pot! Excellent service and gorgeous quality! Very well packaged to limit damage during transit and came in good time. I'll certainly be back :)”

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Posted 3 years ago

“Fabulous plants and pots.”

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Posted 3 years ago

“I'm delighted with the 3 plants I ordered. They were well package, in good condition & size expected. The website provides helpfull advice on suitable plants for specific locations and care.”

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Posted 3 years ago

“The pots are gorgeous! It does take longer than you would expect for them to ship the order, but they send email updates and the pots are delivered quickly once despatched.”

Hortology 5 star review on 4th March 2021

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Posted 3 years ago

“Lovely product at a good price. Delivery was slower than expected (although within the time specified), however the product is good.”

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Posted 3 years ago

“I ordered four pots from Hortology and I absolutely love them. They are very well made and all look lovely. I would highly recommend this company and will definitely use them again :)”

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Posted 3 years ago

“Love, love my indoor pots! Quality is fantastic! Arrived with no issues, packaging was impressive. Will definitely buy more.”

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Posted 3 years ago

“Easy purchase, good protective packaging and hassle free delivery. Great price point and good quality. Looked just like the images on the website so I’m super happy! Would shop again”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,722 reviews