Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,634 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the plants. Came quick and easy to care for!”

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Posted 1 year ago

“It would have been 5* as the plant is perfect, well formed and super healthy. However the experience was let down by the packaging, whilst well secured in the box there was no consideration for the retention of the compost, which was bone dry, and since the box had clearly been upside down at some point was more in the bag than the pot. Fortunately delivery was swift so no harm done just a slightly messy job of washing the plant and re-repotting.”

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Posted 1 year ago

“Had exactly the items I wanted, delivery was brilliant and the items packed with great care to ensure no breakages.”

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Posted 1 year ago

“Top quality house plant compost. I repotted my Monstera about 10 days ago and it's thriving. I'll be doing same for my Alocasia soon. I also bought a super plant pot which has a clever built in system to make sure the roots do not get too wet. My order arrived extremely well packed.”

Hortology 5 star review on 29th November 2023

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Posted 1 year ago

“I ordered a Christmas cacti and a Peace Lily. The Peace Lily is beautiful, unfortunately the wrong pot size for the Christmas cacti was delivered but good customer service after informing hortology about this means I am happy with the outcome and I know from having shopped here before they have high standards. Before ordering I also asked for advice on plant care and received a very helpful reply. Many thanks, see you again!”

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Posted 1 year ago

“Great service, quick, safe and secure delivery, high quality.”

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Posted 1 year ago

“Lovely plant pot, Super Fast Delivery, Fantastic service. Many Thanks.”

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Posted 1 year ago

“Absolutely stunning pot, even more beautiful up close. Very high quality. Crazy fast delivery. Amazing!”

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Posted 1 year ago

“All great. Delivery, condition of goods ,lovely products.”

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Posted 1 year ago

“Love the pots for our front steps.”

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Posted 1 year ago

“Fantastic quality. Beautiful pots.”

Hortology 5 star review on 24th November 2023

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Posted 1 year ago

“My first time using Hortology and I was very impressed. My Snake Plant was in excellent condition and the packaging was really effective in protecting the plant in its box. Given the size of the specimen, it was great value for money compared to smaller specimens seen in garden centres.”

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Posted 1 year ago

“Ordered a pot and supplements for my plants. After applying supplements my plants look much healthier. Pot was very nice, the only problem is internet part ordered with the pot for putting plat is much smaller than the pot.”

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Posted 1 year ago

“What great pots. Delivered promptly and very well packed. Will be back.”

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Posted 1 year ago

“Great plants, arrived quickly and nicely packed and in perfect condition. For someone like me who can kill a cactus, it's great that there is specific information on the website about the amount and type of sun and frequency of watering. Will purchase again soon.”

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Posted 1 year ago

“Great experience from start to finish. Arrived in plenty of time. Only issue was a damaged box and a crack in the nursery pot and the soil was bone dry. Otherwise, will packed. Not Horologys fault that DHL are clumsy with parcels.”

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Posted 1 year ago

“I have ordered pots and plants from hortology on several occasions now. I have consistently received high quality items. Communication is good. Hortology is my go to place now. Hence 5 stars .”

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Posted 1 year ago

“Beautiful planter, unique and special in design, packaged wonderfully and communication from outset clear. Would consider buying plants next time, knowing care in product and quality of delivery.”

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Posted 1 year ago

“Quick delivery. Well packaged. Love my bright orange pot.”

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Posted 1 year ago

“Beautiful interesting plant, packaged really well. Undamaged and very healthy looking. Signed for delivery.”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,634 reviews