Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“Excellent service and lovely products again and again”

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Posted 1 year ago

“The website was easy to use giving clear advice for choosing the right plant for the right space, and its care. My Golden Pothos arrived well packaged and was healthy and a good size and it seems very happy in a dark corner! I would certainly recommend Hirtology!”

Hortology 5 star review on 18th January 2024

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Posted 1 year ago

“I have now bought about 7 of the pretty Fay plant pots from Hortology in recent years, as well as a number of plants. My plants have all been extremely well packed, and have all been very healthy. I’ve only had one issue with an item arriving broken, and a replacement pot was sent promptly. They have such lovely things, and so much helpful info on the site. So I keep coming back.”

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Posted 1 year ago

“Fast delivery, items arrived in good condition”

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Posted 1 year ago

“This was my first expereince of using Hortology and what a joy it was. Lots of choice, good pricing, excellent communication and a delivery that happened on time with great packaging. On top of that what I bought was exactly as described and what I expected. I have already recommended them to others.”

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Posted 1 year ago

“The pictures I viewed on your website of the plants that ordered were excellent. The conditions of those plants I received were better than the pictures. Amazing. Brilliant. I am planning to order some more soon.”

Hortology 5 star review on 13th January 2024

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Posted 1 year ago

“Good quality plant very healthy well packed arrived in tip top condition no complaints whatsoever”

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Posted 1 year ago

“great selection of products. The packaging was the best Ive recived for a 'live' plant and everything arrived very quicky. Will be shopping with Hortology again”

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Posted 1 year ago

“Great selection of plants with clear advice on care. Easy to find a plant for a shady environment that is easy to care for. Quick delivery and great communication to keep you updated. Well protected during transport, arriving in beautiful condition. Very happy and would order again!”

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Posted 1 year ago

“Package was received promptly and though packaging was a bit excessive for items ordered everything was fine and mostly recyclable”

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Posted 1 year ago

“Very good pot well parcelled and arrived quickly. Very satisfied.And you earn points towards other purchases.”

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Posted 1 year ago

“not the first purchase from this wonderful online shop! Happy customer”

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Posted 1 year ago

“A great quality product, carefully delivered in good time and expertly packaged. Highly recommended.”

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Posted 1 year ago

“Lovely plants as usual at Hortology , great service, plants come very well packed and arrive safely with no damage, they arrived when they said they would so very happy.”

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Posted 1 year ago

“Wow we found some exquisite pots.. when they arrived even more beautiful. All the items were expertly package. Definitely going back for more”

Hortology 5 star review on 9th January 2024

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Posted 1 year ago

“I have just bought a large indoor plant pot. I am very pleased with it. I found the website very good with the measurements given so that I could choose the exact size. Happy customer.”

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Posted 1 year ago

“Everything good. From order to delivery and of course the actual plant!”

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Posted 1 year ago

“Plants arrived quickly and looked great, would reccomend.”

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Posted 1 year ago

“Ordered 2 plants and pots for Xmas presents really happy with the service I received and the goods I purchased”

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Posted 1 year ago

“Ordered a lovely plant pot which arrived very securely packaged and exactly when expected. I am really pleased with the pot and it is as described and pictured on the website. I bought a liner for it and this was already fitted for me. Would recommend this company.”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews