Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered several times over the past few months and each time it's been a pleasurable experience. The plants are great quality and the customer service/help is fantastic. Thank you”

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Posted 2 years ago

“BEAUTIFUL 🪴 Love our little new member. Well packaged and wrapped for travel. VERY HEALTHY. Love it. Thank You”

Hortology 5 star review on 24th January 2023

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Posted 2 years ago

“I am very pleased with the service I received from Hortology. My order was delivered on Saturday as requested. Nicely packed - all plants were carefully protected and delivered in excellent condition. They look better and are bigger than expected. Highly recommended to all plant lovers!”

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Posted 2 years ago

“Lovely, prompt - and LOVELY customer service. High quality product. Highly recommend.”

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Posted 2 years ago

“Really fast delivery and fabulously healthy plant with beautiful pot. It has made my room.”

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Posted 2 years ago

“Always happy with my plants from Hortology.”

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Posted 2 years ago

“service was good and the pot was well packaged so it couldn't have got damaged. The pot looked more gold on the website than it does in person, it's more black than I was expecting.”

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Posted 2 years ago

“Was my second order. Very happy with the quality, how it was packed, delivery and customer service interaction. Definitely a happy customer. Will use it again for sure.”

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Posted 2 years ago

“My beautiful plant arrived quickly well packaged and in great condition. I have looked for ages for a reasonably priced Bird of paradise and was not disappointed. A birthday gift for a friend was met with a squeal of Delight. Thank-you!!”

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Posted 2 years ago

“Excelent service and plant”

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Posted 2 years ago

“My order arrived on time, was well packed. The plant is beautiful and in great condition. I'm really pleased with my purchase”

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Posted 2 years ago

“Arrived well packaged, really stylish planter on wood stand, highly recommended, I will be buying another one”

Hortology 5 star review on 22nd January 2023

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Posted 2 years ago

“Great service. There was a mixup re: my order. Customer services was great and promptly and nicely had me all sorted out. And prompt delivery. Strongly recommend.”

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Posted 2 years ago

“The plant came with soil all over the box that was in. It was a mess. A lot of leaves were black on the tips & throughout. Definitely won't purchase with Hortology again!”

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Posted 2 years ago

Hi Aleksandra We are sorry to hear the plant suffered during transit and arrived with the soil disturbed and black tips, this may be cold damage at this time of year. If you had let us know at the time we would have put things right for you without hesitation. This 1 star review is the first we are aware there was a problem with your delivery which is a little unfair :-( Your Hortology Team

Posted 2 years ago

“Lovely plant .Plant and pot very well packed which is reassuring as I was worried the pot might get broken.Would order again”

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Posted 2 years ago

“Beautiful large planter, better than expected, also good communication and delivery.”

Hortology 5 star review on 21st January 2023

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Posted 2 years ago

“My second purchase of indoor plant pots. Love there site as there is a big range to choose from, which are modern and different tastes for every home”

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Posted 2 years ago

“I had been looking for a supplier of interesting & good quality indoor plant pots for some time and Hortology are now my go-to. The process is seamless, the pots are extremely well packaged & delivered by friendly, careful courteous drivers. And the office team is fantastic - responsive, efficient and lovely to deal with. I can't recommend this company highly enough.”

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Posted 2 years ago

“Always the very best quality, excellent service, expertly packed. I trust no other site.”

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Posted 2 years ago

“Just can not put into words how please I am with the items I purchase from Horologe . Just Brilliant. Thank you.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,705 reviews