Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,726 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“Excellent service all round. Delivery was prompt with great communication throughout. The plants were packaged so well and carefully, they arrived in splendid condition.”

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Posted 4 years ago

“This is second time I have ordered from Hortology and have to say still very pleased with service and products. High standard of plants and lovely choice of pots. Like how they inform about pot size needed.”

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Posted 4 years ago

“Plant and pot arrived well packaged. Overall ver pleased with quality.”

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Posted 4 years ago

“Made 2 recent orders and I’ve been so impressed with the packaging and safe delivering my plants. Amazing selection of plants and pots! My new go to for plant shopping”

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Posted 4 years ago

“Love Hortology regularly use for plants, wish there was a bigger pot range, but love that they sell pot liners!”

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Posted 4 years ago

“Ordered four plants, they'll all arrived quickly (2 days), super healthy and so well packaged that not a single leaf was lost. Will 100% use again!”

Hortology 5 star review on 24th January 2021

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Posted 4 years ago

“Plants always arive on time and lovely quality. A great price especially for plants online!”

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Posted 4 years ago

“Arrived promptly, in good condition. Hope it likes it's new home”

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Posted 4 years ago

“Beautiful pots and securely delivered - no worries about what condition my order will arrive in”

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Posted 4 years ago

“Excellent service and quality product.”

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Posted 4 years ago

“Packaging for taller plants needs to be longer as some leaves squashed over at the top. But standard of packaging very good. Would definitely recommend.”

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Posted 4 years ago

“Loved the plant and pot. Plant arrived in very good healthy condition. There was a problem with delivery where the pot didn't arrive at the same time but the customer service was very prompt at rearranging delivery. I will definitely order from Hortology again.”

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Posted 4 years ago

“Beautiful pots just like in the photos so easy to choose colours. Very well packed. Will use this company again.”

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Posted 4 years ago

“Beautiful plant pots”

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Posted 4 years ago

“Beautiful classy planter. Fast delivery, well packed.”

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Posted 4 years ago

“Hortology is a brilliant place to get plants from. I've bought lots and they are always beautiful. They come quickly, well packaged and in really good condition. The service is great too.”

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Posted 4 years ago

“Hello Hortology, Thank you for lovely plants. Said lovelies always come well packed and In good condition. Have also had delivered to friend (it’s her favourite plant and pot!) They make my house feel and look great. Oh yes, lots of pots of which I have a few! Julie”

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Posted 4 years ago

“Great selection of products and they arrived really quickly. Very happy with my purchase.”

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Posted 4 years ago

“Really delighted I have found Hortlogy. I was given an early Christmas present from you which unfortunately got broke in transit. I was so impressed with the customer service, who gave me the impression that each imperfection, each broken pot, each slight mistake was a real issue for them. I have since bought a further 4 more plant pots on the basis you have a company I would happily deal with again. I have every intention of buying more from you and you are now my 'Go to place' for pots and plants Thanks”

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Posted 4 years ago

“Bought a Dracaena Marginata to liven up my husband’s home office. Really pleased with it! The communication with Hortology was excellent throughout, it arrived well packaged, was exactly as described and was a beautiful, healthy plant. The only downside is I didn’t get any care instructions for it but I guess that’s what the internet is for! Thought the price was incredibly reasonable too. Would recommend this company without hesitation.”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,726 reviews