Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,726 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect! Very fast delivery and a beautiful quality plant pot!”

Helpful Report

Posted 4 years ago

“Easy to use and choose site, great communication when item was on the way and arrived in perfect condition with plenty of robust / environmentally friendly packaging - very happy with the whole process and would recommend to friends.”

Helpful Report

Posted 4 years ago

“I love love love my atomiser! My plants do as well haha! Definitely would recommend!”

Hortology 5 star review on 7th December 2020

Helpful Report

Posted 4 years ago

“Great quality and arrived quickly. Will be ordering again.”

Helpful Report

Posted 4 years ago

“Gorgeous pot. I love it but its for a gift so fingers crossed the recipient loves it too. Goid quality at a good price. Fast delivery. Im a Hortology fan”

Helpful Report

Posted 4 years ago

“Pots arrived in perfect condition - am very pleased with them”

Helpful Report

Posted 4 years ago

“Very happy with service and condition of plants. Thank you very much regards kath”

Helpful Report

Posted 4 years ago

“Excellent, website, packaging, on time delivery, as described, and beautiful plants and planter. The reason for a 4 star, as I ordered 2 ponytail plants and were going either side to an entrance to a conservatory it was important to have the look of the plants pretty similar, but unfortunately not, who ever chose them for packaging, did not consider that the ordering of two may have been for a mirroring affect. Hey Ho. But will definitely be ordering from you again, very helpful sizing info on choosing a planter to accommodate the plant you are purchasing. Thank You”

Helpful Report

Posted 4 years ago

“I was very impressed with the safe and environmentally sound packaging. The delivery company did their best to deliver in spite of my road being closed. The plant pots are just what I wanted.”

Helpful Report

Posted 4 years ago

“Excellent services from Hortology. I am very pleased with the quality of the plants I have received with quick delivery and very well safely packed. Think prices are also accessible and fair and will without a doubt order again. Thanks and keep up the great services.”

Helpful Report

Posted 4 years ago

“Beautiful, unique pots of good quality. Very happy with what I chose.”

Helpful Report

Posted 4 years ago

“I found that the website was easy to use, delivery was on time and product was as described and looks fantastic in our bathroom. Really great quality! Will definitely be buying from here again. Only thing I’d offer as feedback was that I bought a hanging plant pot and found it difficult to source a nice bracket online so maybe this is an opportunity to help customers get everything in one place”

Hortology 5 star review on 6th December 2020

Helpful Report

Posted 4 years ago

“Excellent service. Plants are always very healthy and choice is brilliant. Cant recommend enough:”

Helpful Report

Posted 4 years ago

“Ordered two weeks ago - still not arrived. Gave all my contact details when I filled out the order form. It never showed up. I have chased the delivery company (nothing we can do) and chased Hortology three times by email. Asked them to call me but they haven't. They just keep asking by email if it's turned up yet. I don't know what it's like when things go right with ordering from them, but when things go wrong, they don't seem to have a system in place to put it right.”

Helpful Report

Posted 4 years ago

“Very good customer. Resolved issues quickly. Slight disappointment in inspection and quality of items supplied. First wateringcan had paint chip. Free replacement has slight fingerprint mark where it was handled before paint was dry. Both watering cans wobbled as rubber pads were stuck in wrong places. Easily fixed. Overall watering can looks very good.”

Helpful Report

Posted 4 years ago

“Nothing negative to say as the delivery was prompt, the purchase well packed and the items as described and illustrated on your website. Thank you.”

Helpful Report

Posted 4 years ago

“Order came quickly and in tact with great, recyclable, packaging. The white pots are particularly nice and really set off our plants.”

Helpful Report

Posted 4 years ago

“Really pleased with these pots, great quality, great price, great delivery service”

Helpful Report

Posted 4 years ago

“Healthy plants, arrived in good condition”

Helpful Report

Posted 4 years ago

“Continually impressed by Hortology. Have ordered many times and each time the plant, pot, packaging and service is excellent. Highly recommended. Thank you!”

Helpful Report

Posted 4 years ago

Hortology is rated 4.8 based on 8,726 reviews