Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab service, price and plant!”

Helpful Report

Posted 1 year ago

“Les hice un pedido, me llegó rápido y un perfecto paquete.”

Helpful Report

Posted 1 year ago

“Received a very good plant which was well packaged and quick delivery. There was a small problem which was sorted out quickly. Will certainly buy from Hortology again. Thank you so much.”

Helpful Report

Posted 1 year ago

“Perfect gift idea. Easy to order arrived on time. Happy with that.”

Helpful Report

Posted 1 year ago

“Plants were really well packaged, arrived in great condition and are thriving.”

Helpful Report

Posted 1 year ago

“Excellent range of plants and pots! Delivery is always smooth.”

Helpful Report

Posted 1 year ago

“Quick delivery. Packaged sensibly.”

Helpful Report

Posted 1 year ago

“Ordered four plants three of which arrived healthy, however, the same can't be said about the Phoenix canariensis. The soil, which was of very poor quality with nothing in it to provide aeration and drainage so the plant would have been bound for root rot had I not replanted it, was so dry I could hardly pierce the moisture meter into it. The lower, older leaves were completely dry (I've now removed these) and the ends of the new leaves are all brown. Also, the delivery guy was unhelpful, bordering rudeness, when I asked him to bring the plants up to the first floor where my flat is he went "why, these are just plants", tossed the box towards me and left without another word. Three stars though as the truth is the other three plants are very nice so I'm happy with those and delivery was extremely quick (the following day).”

Helpful Report

Posted 1 year ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with your Phoenix canariensis - Canary Island Date Palm and have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“Beautiful plant. Arrived well packaged and well loved! Very happy.”

Helpful Report

Posted 1 year ago

“Very pleased with my plant pot. Just as described. The colour is gorgeous.”

Helpful Report

Posted 1 year ago

“Excellent website and speedy order turnaround. Beautiful plant, superbly packaged. 10/10, thank you.”

Helpful Report

Posted 1 year ago

“Beautiful pots and fast delivery, so worth it!”

Helpful Report

Posted 1 year ago

“Lots and lots of choice, and one of the only places I can find the pot inners I need. Some of the pots feel a little expensive, but the plants are generally good value and the care guides excellent.”

Helpful Report

Posted 1 year ago

“The plant arrived in less than prime condition. I certainly wouldn't order from here again.”

Helpful Report

Posted 1 year ago

Hello Greg, Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“I'm now a huge fan and intend to buy most of my plants from Hortology in the future. The plants arrive on time, are well-packaged, and are in wonderful condition. Prices are reasonable (yes, you could get some of them cheaper elsewhere) but the range of plants is excellent and matching them to liners and pots is made easy, so great website, too.”

Helpful Report

Posted 1 year ago

“Excellent plant. Well packaged and lovely specimen - thank you!!”

Helpful Report

Posted 1 year ago

“Excellent service from order to delivery and quality of product”

Hortology 5 star review on 19th June 2023

Helpful Report

Posted 1 year ago

“I love Hortology products. They’re always packaged securely and arrive in good condition. The quality of both the plants and pots has been consistently high every time I’ve ordered! The plants have all arrived without fungus gnats or other pests, and all really healthy.”

Helpful Report

Posted 1 year ago

“Plants have always arrived in good condition and nice and healthy. Definitely will use again!”

Helpful Report

Posted 1 year ago

“Great simple purchase and fast delivery. Really happy to be able to make purchase from overseas for family in the UK”

Hortology 5 star review on 18th June 2023

Helpful Report

Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews