Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,708 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection at good prices. Nice healthy plants very well packed and fast delivery.”

Helpful Report

Posted 2 years ago

“Affordable, quick, reliable”

Helpful Report

Posted 2 years ago

“I was contacted by Hortology to let me know that the item in stock was slightly damaged, and asked if I wanted a refund, 10% off or wait for a new imminent delivery. This was excellent customer service and I decided to wait, which wasn't very long. My pot arrived a week later and was superbly packaged to protect the contents. When ordering indoor plant pots check your space, I just went for the largest pot available and it is the size of a small coffee table 😁 Very beautiful though. The aftercare advice given by Hortology is also excellent and ensures that my pot will stay pristine for years to come. Excellent service and quality product at a reasonable price.”

Helpful Report

Posted 2 years ago

“Very good, arrived quickly and in one piece”

Helpful Report

Posted 2 years ago

“I had a query on my order and their response was answered within ten minutes by email! Very pleased with my purchases also.”

Helpful Report

Posted 2 years ago

“Great service, plant pot was delivered on time.”

Helpful Report

Posted 2 years ago

“Great Service and Quality I bought a specialist palm and was amazed by the speed of delivery, the reasonable pricing and the packaging was to die for, ensuring the plant arrived in perfect and undamaged health. Thank you.”

Helpful Report

Posted 2 years ago

“Arrived to the correct address! We live on a farm with many dwellings and usually our mail/deliveries go missing! So thumbs up for this!!! Also my plant pot was carefully packaged so it would break!! Love my pot and can't wait to buy a new one👌”

Hortology 5 star review on 21st April 2022

Helpful Report

Posted 2 years ago

“Prompt customer service. Very helpful and provide you full knowledge of a product you want to buy. Highly recommended”

Helpful Report

Posted 2 years ago

“Plants were packaged very well and were in excellent condition when they arrived. The plants were bushy and healthy. I waited around 7 days for the delivery, which is more than fine because the plants should be happy when they're leaving their nursery. The pots are very beautiful too. Will definitely order from Hortology again.”

Helpful Report

Posted 2 years ago

“The product range was excellent and delivery was quick. I would happily shop at Hortology again.”

Helpful Report

Posted 2 years ago

“I had gotten two plants from hortology… and I was NOT disappointed. I absolutely love them! The service was great, the plants are great quality and great price. I would definitely recommend!”

Hortology 5 star review on 16th April 2022

Helpful Report

Posted 2 years ago

“My hanging pots were carefully packed and delivered quickly.”

Helpful Report

Posted 2 years ago

“The pothos plant came well packed and relatively fast. The plant itself is growing quite well as well as the cuttings from it.”

Helpful Report

Posted 2 years ago

“What’s not to love💕? First class plants, beautiful pots and excellent service.”

Helpful Report

Posted 2 years ago

“Bought a Peperomia argyreia, it came carefully packaged but still pretty crumpled. Decent service but didn't wow me - I would not go out of my way to use Hortology again, but wouldn't hesitate to use it if I saw it had a plant I really wanted.”

Helpful Report

Posted 2 years ago

Hi Shulin, We are sorry to hear your plant was a little crumpled. We have developed quality packaging and techniques to help ensure the plants are secure and remain healthy, but sounds like there may have been some issues with your order during transit. We always want our customers to be pleased with their purchase and I believe our customer support team have got in touch to help resolve this for you. Kind regards Your Hortology Team

Posted 2 years ago

“Extremely prompt delivery, very well packaged, plant healthy.”

Helpful Report

Posted 2 years ago

“Plant delivered promptly and very impressed with strong supportive box. No damage to my 100cm Ponytail palm. Plant healthy and just what I wanted. Will have no hesitation in using Hortology again and strongly recommend them.”

Helpful Report

Posted 2 years ago

“Very happy with my handmade indoor Terracotta Valene Plant Pot. Reasonably priced. Unique pattern. Arrived quickly. Very well packaged. Would reccomended Hortology and use again.”

Helpful Report

Posted 2 years ago

“Hortology dispatched my item promptly, it was incredibly well packaged and arrived in tip-top condition. Absolutely delighted, would use again.”

Helpful Report

Posted 2 years ago

Hortology is rated 4.8 based on 8,708 reviews