Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,724 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“So impressed, product range of pots is so inspirational, found lots to coordinate with my home. Customer service excellent, products beautiful quality, arrived in excellent packaging. I will be ordering again and have recommended you to an interior designer friend.”

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Posted 4 years ago

“Gorgeous healthy and full looking plant received which was well packaged for safe delivery, along with a lovely quality pot - really pleased and brings a lot of joy to admire and look after”

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Posted 4 years ago

“This is my second order from Hortology and again did not disappoint! So happy with my new indoor plants and very reasonably priced. Thankyou.”

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Posted 4 years ago

“My plant arrived in very bad situation. You guys refund the money from my purchase, but still I do not recommend the service provided. Thanks”

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Posted 4 years ago

Hi Jessica Just to let you know that we looked into what happened with your parcel as it is very unusual for a plant to arrive in this condition. We identified a re-training need and this has now been addressed in order to ensure it does not happen again. Please accept our sincere apologies for this disappointment. Kind regards - Your Hortology Team

Posted 4 years ago

“Fantastic service bought a huge bamboo plant it came the next day perfectly packaged perfect condition and looks lovely”

Hortology 5 star review on 5th February 2021

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Posted 4 years ago

“Absolutely brilliant packaging and transport of a beautiful specimen, thank you”

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Posted 4 years ago

“Very disappointed with my purchase with hortology. Both plants were so dry and one of them had so many yellow and dead leaves. Unfortunately I had to purchase a new one on to replace the half dead one from another website.”

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Posted 4 years ago

Hi Vivian Having seen your review, we have contacted directly so that we resolve this for you. Kind regards - Your Hortology Team

Posted 3 years ago

“I ordered and received three lovely little plant pots. They arrived quicker than I expected. I will be looking to order again soon.”

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Posted 4 years ago

“Beautiful pots. I will be buying more soon!”

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Posted 4 years ago

“I ordered a peace lily, Chinese evergreen and an aloe vera plant as presents, and they were all in great condition - happy vibrant plants. Really pleased with the order and would order from Hortology again in the future! Thanks!”

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Posted 4 years ago

“The plants and plant pots were very well packaged and arrived promptly. I did have an issue that needed to be dealt with, but the staff were so helpful and rectified the problem speedily. Hortology is an excellent company to deal with and deserve to do well.”

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Posted 4 years ago

“excellent value and prompt service and delivery”

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Posted 4 years ago

“Plants healthy and well packaged as usual”

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Posted 4 years ago

“I was very pleased with my recent purchase and the website was easy to use. The plant arrived sooner than I expected, was in excellent condition and was well packed. Thank you.”

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Posted 4 years ago

“quick delivery and my plant is lovely!”

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Posted 4 years ago

“promt delivery, great website”

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Posted 4 years ago

“Plants in perfect condition. Well packaged. Would recommend”

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Posted 4 years ago

“Quick delivery of a lovely healthy plant”

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Posted 4 years ago

“Excellent! Super fast delivery, Ken is in good condition and the pot is beauts!”

Hortology 5 star review on 4th February 2021

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Posted 4 years ago

“Beautiful and perfect condition!”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,724 reviews