Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,723 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“Great service and really beautiful pots! No quibble about a broken pot with immediate replacement. Will definitely buy again.”

Hortology 5 star review on 26th February 2021

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Posted 3 years ago

“It arrived on time in excellent condition.”

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Posted 3 years ago

“I haven't seen the peace lily I ordered as it was a present for my niece, but I've been told it's beautiful and the pot goes really well. I do know that it was delivered quickly and undamaged.”

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Posted 3 years ago

“Beautiful and stunning products.”

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Posted 3 years ago

“Bought a money tree plant - great condition when it arrived will shop again thanks”

Hortology 5 star review on 25th February 2021

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Posted 3 years ago

“Love the plant I ordered! Excellent quality and arrived before stated. Very happy, would shop again!”

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Posted 3 years ago

“Delighted with my string of hearts plant and the packaging was amazing thanks”

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Posted 3 years ago

“Understandably I had to wait a while for a specific pot I had my eye on to come back in stock as I imagine orders picked up a lot during the lockdowns, but the company offers a free email alert service for when items are back in stock and staff we're very helpful informing me of when this may be when I enquired directly via email. When my items finally arrived they were very well packed and I was very happy with the look and quality of the pots. My plant had a few minor brown tips on the leaves and some tearing on one, but nothing I wouldn't have expected after their journey from company to customer. Overall, highly recommended. Thanks!”

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Posted 3 years ago

“Good quality plant and very carefully and lovingly packed.”

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Posted 3 years ago

“Great selection and wonderful customer service, even after I got my own order wrong.”

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Posted 3 years ago

“I bought pothos and philodendron. Waited 10days They are easy to grow but I don’t have patience: I like big full plants. That’s the reason I decided to buy “mature” pothos/philodendron. I posed a video. Description says 40cm trail. At my disappointment none of the plants matched description. They just took youngs plants and shove them in some dry soil. I contacted them. Definitely don’t worth £60”

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Posted 3 years ago

“Lovely service, big range of plants, fast delivery within couple of days!”

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Posted 3 years ago

“Lovely, big, ceramic pot that fits perfectly into my pot stand. Delivery was quick too.”

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Posted 3 years ago

“Lovely good value plants. As described! Perfectly packaged up and good delivery”

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Posted 3 years ago

“I always look forward to my delivery from Hortology - perfect plants and pots that give instant effect”

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Posted 3 years ago

“Beautiful plant arrived, just as described. Great condition.”

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Posted 3 years ago

“Very friendly and cooperative staff and fast shipping. Can recommend this shop!”

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Posted 3 years ago

“Beautiful, healthy plants. They arrived very well packaged and are of excellent quality. The planter I had ordered was not available but with Jemma’s help I got another which I am really happy with- excellent customer service. Will be ordering again. Thank you.”

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Posted 3 years ago

“Lovely healthy plant, it’s brightened up my lounge.”

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Posted 3 years ago

“Plant arrived in great condition, in good time and well packaged. Great stuff!”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,723 reviews