Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,708 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Plant arrived in good state. Only comment is that the soil/compost was rather dry. If delivery had been delayed it might not have been in such a good state.”

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Posted 2 years ago

“Beautiful!”

Hortology 5 star review on 1st April 2022

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Posted 2 years ago

“Fabulous selection and great information on website. I bought a succulent zebra cactus with and ‘Alice’ put. It arrived promptly and was in pristine condition. My daughter loves it!”

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Posted 2 years ago

“What a great service . Helped with reorder when out of stock. Arrived earlier than expected. Great products will use again”

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Posted 2 years ago

“First time shopping with Hortology and couldn’t fault from start to Finnish, I was in need of guidance as I needed a pet friendly plant and the easy to use website navigated me and filtered down my to suit my needs. The plant came quickly and in damaged, will definitely use again and recommend ( + my plant is stunning ) !!”

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Posted 2 years ago

“Loved this!! Just what I was looking for.”

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Posted 2 years ago

“Fort time using Hortology and extremely impressed. Priced very fairly and the packaging is absolutely fantastic. The plant was well packed and not a single bit of damage at all.”

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Posted 2 years ago

“Whilst the plants arrived on time, were healthy and extremely well packaged, one of the plants didn't look very much like the picture on the website. I queried this and was given a refund. Very good service”

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Posted 2 years ago

Hi Jos, We are really sorry to hear about this, please do accept my apologies but we cannot find any previous corrospondance from you. We want our customers to be delighted with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 2 years ago

“Plants and pots arrived in great condition. The packaging and delivery was superb. Would highly recommend.”

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Posted 2 years ago

“So pleased my daughter bought my first pot from them , I loved it and have bought two more since then. Quick delivery too”

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Posted 2 years ago

“On the whole not bad, I’ve had 2 deliveries and about 8 plants and a pot so far. All plants have been really healthy and very well packaged with fast delivery! I did buy a larger plant on my last order that was at lest 10cm shorter than advertised, I was expecting a taller and fuller plant, what I received was not worth the money. Hortology advised I had received the correct plant and gave me 10% off or offered to collect the plant free of charge, although disappointing they were at least willing to take it back! I have kept the plant as it was a nice specimen. I have had one pot from them and it was very well packaged and a lovely pot. Despite a slight disappointment with my smaller than expected plant, I would buy again due to quality of the plants and their willingness to correct any issues.”

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Posted 2 years ago

“A very decent company. Flowers are healthy, beautiful, of the highest quality, very well packed. Shipping within 24 hours of ordering.”

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Posted 2 years ago

“Very prompt delivery - much quicker than I expected having opted for delivery within 5 days. Was delivered within 2! Lovely plant, lovely pot. The recipient was very pleased with her gift.”

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Posted 2 years ago

“Pot described as mandarin in colour, was in fact a muddy brown. Very disappointed.”

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Posted 2 years ago

Hi Lesley, We are really sorry to hear the colour of your pot was not as expected. We would always prefer to know if something is not as it should be with your delivery, so we can put things right there and then. We want our customers to be pleased with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 2 years ago

“Very pleased. The colour and design compliments my decor in lounge .”

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Posted 2 years ago

“Plants are always great quality & customer service is excellent.”

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Posted 2 years ago

“Beautiful plants, very well packaged!”

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Posted 2 years ago

“Absolutely lovely plants. Fantastic editions to our home. Well worth the price.”

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Posted 2 years ago

“Great product and timely delivery. Product well packaged to prevent damage.”

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Posted 2 years ago

“Hello! I recently ordered a lovely cactus and pot for my sister in law. The delivery option is the reason why I ordered from this business as I live in the United States. The website allowed me to pay through the SHOP App which is wonderfully convenient and my sister In law received a wonderful gift. Delivery was quick and I even received a confirmation picture of the delivery. Excellent service! I’d recommend this business. The care the staff show is clearly reflected in their products.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,708 reviews