Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,707 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“So many beautiful plant pots! Easy to view & order. I decided to start with 2 glazed Alice pots & a hanging iris In turquoise. They are all fab, good quality & look stunning. I will definitely be back for more.”

Hortology 5 star review on 29th August 2022

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Posted 2 years ago

“Plants arrived healthy.”

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Posted 2 years ago

“Beautiful pots super fast delivery,perfect!”

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Posted 2 years ago

“Fast delivery and good quality plants with lots of new growth. My heart leaf philodendron is not yet trailing but my peperomia rotundafolia is really nice and full.”

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Posted 2 years ago

“Great website, products and customer service.”

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Posted 2 years ago

“Top class product and fast delivery service. Thankyou, regards Roger.”

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Posted 2 years ago

“Good company, ordered plant soil from them twice now, it was good quality unlike my amazon orders with bugs that were heaving in the soil after a couple of weeks. Would order again!”

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Posted 2 years ago

“Lovely pot.”

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Posted 2 years ago

“Good selection, reasonable prices, fast delivery, and plants arrived in brilliant shape. Never let me down.”

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Posted 2 years ago

“Extremely impressed, I had questions prior to purchase which were all answered efficiently & helpfully. The plant and pot arrived in perfect condition. I couldn’t be happier. Having searched and searched, Hortology had the best selection of houseplants and pots, due to this being an expensive purchase I wanted, ideally, to be able to purchase the pot and plant from the same company to ensure the right sized pot - not only was I able to do this, even if I were just after a pot, the selection they had was impressive. Would definitely purchase from Hortology again.”

Hortology 5 star review on 21st August 2022

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Posted 2 years ago

“Excellent service and fast delivery virtually next day good quality plant and well packaged definitely recommend them 🌱👍🏽”

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Posted 2 years ago

“Excellent service and very quick. I was advised the plant was not up to their standards and gave me the choice with a very fair discount. The Banana Palm is already doing very well. The staff - enthusiastic and thorough. Very good.”

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Posted 2 years ago

“Excellent communication - one of my items was out of stock and a substitute was sorted really quickly!”

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Posted 2 years ago

“The plant arrived on the scheduled day. It was very well packaged and in excellent condition. Price was very reasonable.”

Hortology 5 star review on 19th August 2022

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Posted 2 years ago

“Great condition of the plants and awesome pots- pricing is great compared to so many other online plant businesses! The plant also arrived in above expectations packaging to ensure its condition.”

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Posted 2 years ago

“The website was clear and precise, making it easy to find a pet friendly house plant at an affordable price. Delivery time was amazing also. The money plant lost two leaves a day on week 1. Lost 1 leaf a day on week 2 No leaves lost on week 3 Sprouted new leaves on week 4. Incredibly happy with the results all around.”

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Posted 2 years ago

“Although there were no issues with delivery and I love the planter I bought, I feel aggrieved about being mis-sold the pot liner. Below the description it was advised that the pots, because of the way they are made aren’t guaranteed to be watertight and a plastic liner should be used inside the pot. The suggested liner for my pot size was £6. When I received my pot not only was there a label that said 100% watertight, but due to the shape of my pot, the liner was distorted and would have interfered with the root growth. A waste of money and a waste of plastic.”

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Posted 2 years ago

Hello Emma, Thank you for your order and review. I'm sorry to hear you weren't happy with the recommended liner, we have contacted you directly to discuss this further. Many thanks, Your Hortology team

Posted 2 years ago

“Good value and prompt delivery but roots seem to have died off in pot so have had to re- root.”

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Posted 2 years ago

Hello Rachelle, Thank you for your order and your review, we have contacted you directly to discuss this further as something doesn't sound quite right here. Have a lovely weekend. Your Hortology team

Posted 2 years ago

“Professional service”

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Posted 2 years ago

“I love shopping from Hortology, the quality and condition of their plants, and pots are on point. They have a good variety of plants and pots which are always well packaged, and their representatives have excellent customer skills. Very happy customer indeed.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,707 reviews