Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,632 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th November 2024

801

Anonymous

Anonymous // 01/01/2019

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“Very fast postage seems like a good online shop if you love plants.”

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Posted 1 month ago

“Delightful first online shopping experience with Hortology. Worked well with Notify me after missing the plant pot a few times out of stock and notified back in stock. Also dispatched within the lead time per item listing and delievered with care.”

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Posted 1 month ago

“Great selection and Speedy service”

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Posted 1 month ago

“I recently ordered and received two Stian pots with liners to repot two plants in my kitchen from Hortology. This is my second purchase from Hortology. The pots are lovely, well made and compliment my decor however, I made the error of ordering one of the pots in a size larger than I needed. I reached out to Hortology regarding how I would go about exchanging one of the pots for the smaller size. I received a response promptly however I was disappointed to learn that the customer has to pay for returns. I am happy to pay for delivery but I feel that returns should be complimentary as is the case with most online stores I have shipped with. For this reason, I have awarded 4 instead of 5 stars. My order arrived well packaged by DPD.”

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Posted 1 month ago

“Great quality pots”

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Posted 1 month ago

“So many plants to choose from. Once chosen the plants are extremely well packaged and are delivered very quickly. I have purchased several plants and will be back for more.”

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Posted 1 month ago

“Excellent quality plant that i couldn't find anywhere else. Lovely pot selection too. Both arrived faster than expected and very well packed so no damage.”

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Posted 1 month ago

“Items arrived on time and were extremely well packaged. Communication with Horology also very good.”

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Posted 1 month ago

“Very well packaged and high quality product. Not the cheapest however you get what you pay!!!!”

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Posted 1 month ago

“Great, love the planter, beautiful quality, quick delivery and very well packaged Will be buying from Hortology again soon”

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Posted 1 month ago

“Absolutely gorgeous product and delivery was really quick!”

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Posted 1 month ago

“Excellent customer service.”

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Posted 1 month ago

“I bought three and they look great together.”

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Posted 1 month ago

“Amazing pot”

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Posted 1 month ago

“Lovely planter, looks gorgeous”

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Posted 1 month ago

“Loved the selection of pots available, and this one really stood out. It arrived quickly, and well packaged and it looks fantastic!”

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Posted 1 month ago

“Lovely plant and plant pot! Very pleased!”

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Posted 1 month ago

“Excellent company to work with- emails are answered immediately Linda Bates”

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Posted 1 month ago

“The plant was a present, delivered on time to my daughter. I can’t fault Hortology or the plant.”

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Posted 1 month ago

“The process of ordering and delivery were smooth and easy. I bought repotting mixture. The range of pots and planters was lovely and I am considering future purceses from this supplier.”

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Posted 1 month ago

Hortology is rated 4.8 based on 8,632 reviews