Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,726 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for my nice pot. I'm pretty sure I'm gonna kill the plant in it but at least she's dressed up to the nighs!”

Helpful Report

Posted 4 years ago

“Plant arrived healthy and disease free.”

Hortology 5 star review on 20th January 2021

Helpful Report

Posted 4 years ago

“We discovered Hortology completely by chance and we spent simply ages trying to find a great selection of pots for indoor use This company has one of the best selection of pots we’ve ever seen, The quality is excellent very premium And the customer service department is fantastic as the delivery company who Transported our pots to us before Christmas delivered One in pieces However our replacement was immediately forthcoming and arrived incredibly quickly I can’t thank the team enough for their excellent service if I have one small issue and that there is no telephone number to contact anyone which initially sent out Alarm bells I would have no hesitation in recommending this company to anyone well done to the whole team”

Helpful Report

Posted 4 years ago

“This is the 1st time I have shopped at Hortology. I bought 4 indoor plant pots of varying sizes , which arrived promptly and very well packaged I am delighted with them, they are slightly larger than I expected but that could have been my measurements. They are really good quality and well made..and I’m fussy ! Will definitely buy from Hortology again”

Helpful Report

Posted 4 years ago

“Plants arrived quickly once they were dispatched, very well packaged and no damage was done to the plants! love them and they are doing well in their new home! Thank you!”

Helpful Report

Posted 4 years ago

“Easy to use website and the plants (5) were packed carefully. The majority of the plants arrived well but the Calathea arrived damaged and I’m still trying to make it look alive again. Not sure if I would buy again, sadly.”

Helpful Report

Posted 4 years ago

Hi Carla I have forwarded this on to our customer care team as we were unaware there was an issue. If you would forward any pictures to info@hortology.co.uk we will be able to look into this for you. We would always prefer to know straight away if something is not right so that we can resolve the issue. Kind regards - Your Hortology Team

Posted 4 years ago

“Fantastic quality products and very reasonable pricing.”

Helpful Report

Posted 4 years ago

“I love my pots. They came so quickly and have made my room much nicer”

Helpful Report

Posted 4 years ago

“Plants delivered quickly and packaged really well for minimal damage.”

Hortology 5 star review on 19th January 2021

Helpful Report

Posted 4 years ago

“Perfect service, plants just as advertised, unlike other web sites. Very well packaged and delivery with tracking. Will be coming back.”

Helpful Report

Posted 4 years ago

“First time I used an online plant shop and was unbelievably surprised by the quality and health of the plant. The packaging was brilliant and I've now ordered twice from them. I'd absolutely recommend Hortology!”

Helpful Report

Posted 4 years ago

“Brilliant service, Brilliant plant - will definitely order again soon! Thanks! Gaynor Walter-Jones.”

Helpful Report

Posted 4 years ago

“Brilliant speedy service. Beautiful plant. Love it”

Helpful Report

Posted 4 years ago

“This was my second purchase and based on my experience I’m delighted to recommend Hortology. The plant I received was in beautiful condition, carefully packaged and despatched promptly very soon after the Christmas holidays. I was also very pleased with the two plant pots ordered. The guidance on pot sizing was spot on. I would definitely order from Hortology again.”

Helpful Report

Posted 4 years ago

“Very pleased with Hortology! I had to amend my order which they did with no complications, quick delivery and lovely products. I have even ordered more very soon after! Would definitely recommend! :)”

Helpful Report

Posted 4 years ago

“Excellent service and quality plant. Thank you”

Helpful Report

Posted 4 years ago

“Love the pot, really secure delivery too!”

Helpful Report

Posted 4 years ago

“Very good communication Order was well packaged and delivered efficiently I’m absolutely delighted with my large planter . The image on the website is true to product . Would definitely recommend Hortology and will use them again”

Helpful Report

Posted 4 years ago

“Beautiful plants and pots and excellent customer service! Thank you!”

Helpful Report

Posted 4 years ago

“Beautiful pot and efficient service and delivery. Happy to recommend Hortology. J.I.”

Helpful Report

Posted 4 years ago

Hortology is rated 4.8 based on 8,726 reviews