Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,716 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,716 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Beautiful pot. Super quick delivery”

Hortology 5 star review on 27th May 2021

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Posted 3 years ago

“Fabulous plant pots, excellent customer services, really well packaged & fast delivery. Very good buying experience! Thank you”

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Posted 3 years ago

“Plant arrived quickly as described and in very good condition. Also, very well packed, so not damage. Overall, very pleased with service and my order. Thanks”

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Posted 3 years ago

“Very fast delivery. Plant well packed to withstand transportation. Fabulous plant. Larger and more lush than expected....looks amazing!”

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Posted 3 years ago

“Beautiful plant, well packed, very prompt delivery and good price.”

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Posted 3 years ago

“Really happy with my new plants and very quick delivery will definitely be buying more.”

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Posted 3 years ago

“I bought my mum a pot on here that was just up her street. Arrived quickly and was satisfied with my purchase. Will definitely order here again”

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Posted 3 years ago

“Brilliant from start to finish and beautiful pots that were well packaged!”

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Posted 3 years ago

“I've never bought a plant pot before but from the pictures the the pots looked amazing, so I had to try and it turned out exactly like the picture! Plus the packaging was really good and very secure. Arrived earlier than expected which was great as it was a present.”

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Posted 3 years ago

“I ordered three plants, two dracaenas and a fern. They came in three days, we’ll packaged and fast. There was only minor damages to some leaves on the fern and one of the dracaenas but nothing too noticeable. I’m new to plant buying and have found that flower markets sell large plants for cheaper but I am happy with the convenience of ordering from hortology too since I don’t drive and my favourite flower market is so far from me. I also bought a 21cm plastic pot with drainage holes which is what I came to the site to buy in the first place haha, I’m happy I added to my cart before checkout to make the delivery fee worth it 😁”

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Posted 3 years ago

“Excellent Service. Plants are always healthy and well packed. Would highly recommend this company.”

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Posted 3 years ago

“I’m a very happy customer. It’s surprisingly difficult to find nice large indoor pots, Hortology was the only company that offered what I was specifically looking for. Great product with minimal packaging and delivery was on time.”

Hortology 5 star review on 24th May 2021

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Posted 3 years ago

“More than impressed with both products and customer service. Have already recommended you to friends!”

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Posted 3 years ago

“The plant is healthy and it came very securely packed.”

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Posted 3 years ago

“We were very happy about our order...and first of all, this was very fast only 2 days after I've ordered on line !! Well done to all the team, this is very professionnal !”

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Posted 3 years ago

“Great quality plants and quick delivery”

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Posted 3 years ago

“Every plant ordered has been perfect!!!”

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Posted 3 years ago

“Pots are super cute. Came super fast aswell!”

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Posted 3 years ago

“I have to say that I am very pleased with the company. After some issues with first delivery I had such a pleasant experience with customer service and the second plants arived beautiful and in great condition! I think sometimes we expect to much from delivery service :)”

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Posted 3 years ago

“Lovely pots great service! Really happy.”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,716 reviews