Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“Excellent service and a great product. Pots look fantastic planted up and on our patio”

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Posted 1 year ago

“My plant arrived quickly, beautifully packed and in excellent condition. I will certainly buy from Hortology again”

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Posted 1 year ago

“Plant arrived in pristine condition, far better than previous plant deliveries I’ve had”

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Posted 1 year ago

“I ordered a plant pot holder which was unfortunately slightly damaged when it arrived. They were very quick and helpful in organising a replacement.”

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Posted 1 year ago

“Great service, super healthy plant that's lasted.”

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Posted 1 year ago

“Very speedy delivery, plant seems to be thriving and basket is perfect”

Hortology 5 star review on 3rd July 2023

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Posted 1 year ago

“Purchased a plastic plant pot liner for a new copper metal large plant pot I got as a gift so as not to spoil the plant pot itself when filling. Was able to find a liner that fits almost perfectly, just slightly taller than required but was able to easily trim down the top of the rim so it fits perfectly inside the pot. Easy transaction, item arrived quickly. Would buy from here again.”

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Posted 1 year ago

“Great selection, easy to order, great delivery.”

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Posted 1 year ago

“Beautiful plant in amazing condition. Packaging was well considered and shipping was super fast - can’t wait to order again!”

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Posted 1 year ago

“Super-cute plants and pots. I also loved the different categories on the website, as a new plant mom I needed to know which to order and how to take care of them and the different categories were super-helpful.”

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Posted 1 year ago

“Plant was damaged. Leaves were in poor condition looks like prior to transport. Not a healthy looking plant.”

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Posted 1 year ago

Hi Sarah, Thank you for your review and order. We are sorry to hear that your plant has arrived damaged, we have reached out directly to try and resolve this for you. Your Hortology Team

Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“Good product, fast delivery”

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Posted 1 year ago

“Chinese evergreen arrived in very good condition although DPD delayed delivery for 3days the plant itself was not affected.”

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Posted 1 year ago

“Plants were healthy, well-packaged, in great condition with plenty of foliage”

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Posted 1 year ago

“I was very pleased with my plant.”

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Posted 1 year ago

“Fantastic service as always. Quick delivery. I bought two pots which are very well designed and beautiful to look at. Thank you. I'll be back next month to buy more from Hortology.”

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Posted 1 year ago

“I've bought several plants and pots from Hortology and have to say I am very pleased with their service. The plants they sent were all very healthy and the pots were beautiful. I highly recommend using them as your plant provider.”

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Posted 1 year ago

“Great plants. Wonderful choice. Always arrive in good condition and on time.”

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Posted 1 year ago

“Beautiful healthy plant. Well packaged and quick delivery. I'm delighted with my recent purchase as always when I buy from Hortology!!”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews