Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,632 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th November 2024

801

Anonymous

Anonymous // 01/01/2019

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“The plants were bigger and bushier than I expected, so I was pleasantly surprised. They were well packaged and I liked the information about each species on the website. Not the cheapest prices but I'd say it was worth it given the size and health of the plants.”

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Posted 5 months ago

“Customer Service is excellent, responded quickly to queries.”

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Posted 5 months ago

“I have bought many plants from this company over a few years & they have all been absolutely fantastic. They are carefully packaged & always arrive in pristine condition.”

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Posted 5 months ago

“Easy to navigate website, with really useful measurements. Pot looks great and arrived really well packed so no fear of ceramic breakages. Excellent all round”

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Posted 5 months ago

“Wonderful plant pots, very happy”

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Posted 5 months ago

“Love the planters. Everything was delivered in perfect condition and very quickly. My plants are thriving in their new planters.”

Hortology 5 star review on 5th July 2024

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Posted 5 months ago

“Exceptional plants and beautiful pots. First class service.”

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Posted 5 months ago

“Very good company to deal with.”

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Posted 5 months ago

“Plant and pot in good shape when they arrived. As there was only stock of a larger plant than we had bought, Hortology asked and then sent at no extra cost a bigger plant :)”

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Posted 5 months ago

“The pot was just like in the image - exact colour and texture. Amazing quality, am so glad I came across hortology and am not going to look back. I would highly recommend for their professional and prompt transactions. Very helpful and transparent team!”

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Posted 5 months ago

“another beautiful plant ! well packed and in great condition!!”

Hortology 5 star review on 3rd July 2024

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Posted 5 months ago

“Great plant pots, packaged and delivered with care.”

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Posted 5 months ago

“Ordered quite a few plant pots, all of them are beautiful and they came very securely packed.”

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Posted 5 months ago

“I ordered a plant and a plant pot from Hortology and it was delivered efficiently, with appropriate packaging. I would definitely recommend.”

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Posted 5 months ago

“I bought a prickly pear cactus and a beautiful pot. Easy site to navigate and pay for items. Everything arrived undamaged and excellently packaged with clear unpacking instructions written on the box. The cactus was healthy, and in bloom, a beautiful healthy plant. I will be buying much more from them, a great,pain free experience.”

Hortology 5 star review on 28th June 2024

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Posted 5 months ago

“I received an email from Hortology to say the pot I ordered was the last available and it was damaged, so I could order a replacement or wait until a new supply arrived. I ordered an alternative and the response was positive. I'm very happy with this supplier. I've used them many times and am always impressed.”

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Posted 5 months ago

“Very dissapointed as the plant was full of fly eggs”

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Posted 5 months ago

“Have started to purchase pots from them and been exceedingly happy with everything from selection, through order to delivery. Next time i need plants I'll be ordering from these guys not the local plant nursery”

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Posted 5 months ago

“Good selection of pots and the pots I ordered were fine but the transparent insert was so fragile it arrived with a slight crack”

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Posted 5 months ago

“Ordering was good and delivery prompt I’m on the fence at moment as it’s first time I’ve used the company and my plant is looking a bit sad. I’m hoping it’ll settle in”

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Posted 5 months ago

Hortology is rated 4.8 based on 8,632 reviews