Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,710 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,710 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Thank you for extra help and effort! I'm very setisfied. Regards from Slovenia, Lina”

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Posted 3 years ago

“Came in excellent packaging and really great condition. Exceeded expectations.”

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Posted 3 years ago

“Would highly recommend this company. There was a problem with my order which was a Christmas present for my daughter. The staff went above and beyond to help I cannot praise them enough and they delivered super fast to make sure it arrived before Christmas.”

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Posted 3 years ago

“Had to replace an unavailable item but communicated very well and delivered in time for Christmas. Very good all round”

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Posted 3 years ago

“The vase I bought is beautiful. The website is brilliant at explaining what to do.”

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Posted 3 years ago

“Really pleased with my flower pots, very good quality for a reasonable price. They were delivered earlier than expected and communication was good. I will certainly be purchasing from Hortology again.”

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Posted 3 years ago

“The web site is well designed to give clear product information. The pots are high quality. The order was processed in quick time,only a few days although it was just before Christmas. The packing was careful for a fragile object but not "over the top".”

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Posted 3 years ago

“So happy with my plant delivery, it was bought for a Xmas present and exceeded my expectations. Will definitely use Hortology again!”

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Posted 3 years ago

“The pot was a beautiful shape & weight was perfect. I will deffo shop for pots from Hortology again.”

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Posted 3 years ago

“Fantastic customer service, the team got in touch with me to let me know the basket I'd ordered for my plant was too small and suggested some alternatives. This was all sorted out quickly and efficiently and the items soon arrived quickly after.”

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Posted 3 years ago

“Excellent service. V fast delivery.”

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Posted 3 years ago

“It is lovely so happy with my purchase”

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Posted 3 years ago

“Arrived quickly and well packaged :)”

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Posted 3 years ago

“I have had two deliveries from Hortology. The products are always good quality. The deliveries are always timely and well packed. Excellent all round.”

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Posted 3 years ago

“Product is excellent. Packaging excessive, 50% empty other than disks of packing material in a large box.”

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Posted 3 years ago

“Though my plant was packaged with great care it arrived very dehydrated, as though it hadn't been watered in weeks. As I removed the plastic a lot of leaves dropped immediately. I know I can bring it back to health but this has put me off buying plants online with this seller.”

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Posted 3 years ago

“Was worried about getting plants through the mail, but very well packaged and no damage!! Really lovely plants as well”

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Posted 3 years ago

“Excellent service, prompt delivery and good product”

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Posted 3 years ago

“Hortology was recommended by my son. So glad I found them! I ordered my daughter a plant and plant holder for Christmas. She was really happy: said her plant was of very good quality, arrived well packed. She also really liked the plant holder. Highly recommended and will use again.”

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Posted 3 years ago

“Fast delivery, plants were packaged well as expected has lost a few leaves on a plant, but other than that it was perfect!”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,710 reviews