Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Beautiful plants in good health but terrible packaging. Soil everywhere making a mess of my house”

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Posted 2 years ago

“Very nice healthy plant, exactly as advertised. I was impressed that delivery was held back until night time sub-zero temperatures did not threaten. Good notification of this, too, in advance, and a pleasant personal response to my email about a separate delivery problem.”

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Posted 2 years ago

“My Dracaena arrived quickly and in great condition, I'll definitely be using Hortology again!”

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Posted 2 years ago

“The pot I ordered was lovely. Really pleased . It arrived very well wrapped. The plant , a lovely peperomia , had several damaged leaves, and was just in a plastic bag , wedged into its cardboard compartment. Would be a good idea to surround the plant with some of the paper wadding, like the pot . It’s a good plant, and is now recovering!”

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Posted 2 years ago

“Quick with quality. Delivery was fast and the product has made a huge difference to my plant. Already placing more orders and making Horology my go to for plants”

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Posted 2 years ago

“Great product and prompt delivery”

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Posted 2 years ago

“Wonderful plants, great service and comms.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Great product. Delivered within a couple of days. Very impressed.”

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Posted 2 years ago

“Impressed with selection of pots. Very pleased with the one we chose. Good price and our fern looks wonderful in it. Would use company again.”

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Posted 2 years ago

“So impressed with the speedy delivery, my order arrived the next day,well packed too,I will be returning with many more orders in the future.”

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Posted 2 years ago

“Great product and excellent customer service, Shona in particular was brilliant and couldn't recommend highly enough!”

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Posted 2 years ago

“Delivered plant pot as arranged, the initial pot was damaged before delivery and I was given the choice of a cheaper purchase but chose to pay full price for undamaged replacement, happy with the choice”

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Posted 2 years ago

“Quality vase that looks great in our kitchen”

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Posted 2 years ago

“I'm very pleased with my planter and will buy again from this company. It was very securely packed and all in paper/cardboard, no plastic, very impressive.”

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Posted 2 years ago

“Great pot and all delivered in timely and safe manner. Plant has taken on a new lease of life in it's new ceramic home!”

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Posted 2 years ago

“Very prompt delivery, item well packaged and the pot is exactly as we hoped; gorgeous colour.”

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Posted 2 years ago

“The pots I bought are lovely & I realise they need to be packed up safely but the packaging definitely wasn’t green. There was so much sellotape & cardboard that I had to put it out for recycling on two different weeks. The boxes were huge & then had boxes inside the boxes!”

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Posted 2 years ago

“Very pleased with my pot. Delivery good and extremely well packed.”

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Posted 2 years ago

“Items were well packaged. Delivery was quick. All items are good quality and look lovely in the home. Plants were luscious, vibrant and full, love my new fern.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,705 reviews