Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,633 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plant arrived in an awful condition. So many leaves off plus flowers. On looking at the amount of soil in the bottom of the box it looked as if the plant had at one time been stored upside down. As the plant had a wrapper around the pot and plant this was the only way the soil would have come out. I have never had such a bad delivery before. Very disappointing.”

Helpful Report

Posted 11 months ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment and to hear that your plant arrived in this way! We have reached out directly to resolve this for you. Kind Regards Your Hortology team

Posted 11 months ago

“Good value pot, looks lovely and good quality, nice and heavy”

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Posted 1 year ago

“I ordered 9 decorative indoor pots from Hortology very recently. They arrived within next 5 working days in pristine condition. I was very impressed with the packaging, I was kept updated about the arrival of my items. The delivery was very smooth, I had no problems dealing with hortology or the company they use to deliver our order. I have bought planters from hortology twice before. I find them a bit pricey but I like their products and very impressed with their service. I wish them good luck and a Merry Christmas! Thank you.”

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Posted 1 year ago

“The pots I received were beautiful , and I don't think I've ever received a parcel so well wrapped. I've already started using the boxes and the paper "bubble wrap substitute" to make smaller boxes for sending parcels. Fab-u-lous!”

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Posted 1 year ago

“Excellent quality, speedy delivery”

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Posted 1 year ago

“Overall happy with my purchase alas the pot looks more terracotta coloured in pictures, in real life it’s more brown.”

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Posted 1 year ago

“Very nice service and quality plants. Very honest too. As they've sent a plant less tall than the one I have ordered, they reimburse the difference. They are fast to deliver and very precise.”

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Posted 1 year ago

“I bought the Lindy plant pot (ochre) as a Christmas gift. It’s very nice but a little disappointed as the ochre colour is not as bright as in the website picture. It will still be given as a gift. Excellent delivery service.”

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Posted 1 year ago

“Great pot but it was too big .. didn't realise I had to pay for returns which cost 20 pounds it's a shame about that as makes me reluctant to reorder in the future in case you don't like the products”

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Posted 1 year ago

“Prompt reliable and fast service with beautiful plants and pots. Thank you and highly recommended!”

Hortology 5 star review on 7th December 2023

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Posted 1 year ago

“Really great products, really well packaged. Never disappoints!”

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Posted 1 year ago

“Great service, great product, great price. Thank you”

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Posted 1 year ago

“My new favourite plant shop. They delivered two gorgeous plants on time and with a package that respected them. Thank you!”

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Posted 1 year ago

“Lovely pot that really adds to the look of my houseplant collection”

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Posted 1 year ago

“Product as advertised (outdoor plant pot). I ordered 3 pots & these arrived promptly, individually packaged and in perfect condition.”

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Posted 1 year ago

“Fantastic selection which arrived promptly and were extremely well packaged. Goods were even better than expected and I am now considering next purchase from this lovely company”

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Posted 1 year ago

“Customer service was first class”

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Posted 1 year ago

“I purchased plants, pots & feed. The plants were in good condition and everything was very well packed. Delivery was next day after dispatch. I would happily buy from them again.”

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Posted 1 year ago

“The website is easy to navigate and is well set out. In addition the prices are competitive and a wide choice is available. The delivery was prompt and we were kept up to date throughout. The only complaint was that the plants weren't packaged very well.”

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Posted 1 year ago

“Love the plants. Came quick and easy to care for!”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,633 reviews