Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“Fast delivery and very well packed. Very pleased with my purchase. Would use this company again.”

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Posted 1 year ago

“Very good material, excellent packaging.”

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Posted 1 year ago

“Great quality pots with excellent efficient service.”

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Posted 1 year ago

“Took 3 days to actually receive delivery as driver wouldn't leave the plant anywhere. When I unboxed it about a dozen leaves fell off with another dozen barely hanging on. It's a small plant so this has left huge gaps and the whole thing looks pretty sad.”

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Posted 1 year ago

Hi, Thank you for your review, We are so sorry that this has happened. Unfortunately the couriers are unable to leave the order in a safe place without prior permission from the customer. This is to ensure the safety of your order, so we do apologise that this may have taken longer to arrive with you than expected. Your order was dispatched from ourselves on a Wednesday and delivered on the Friday, it was in the box for a little longer than usual, but the order was successfully delivered on the Friday to the safe place location they were provided with via the tracking email. We do again apologise that your order did sustain a little damage during transit resulting in loosing a few leaves! The stems of the Peperomia ordered (and Peperomia in general) are often very fragile with much heavier leaves. This sadly means, despite our best efforts, a few leaves may be lost during transit and this is something that is mentioned on our product page to advise. We sincerely apologise if your plant sustained more leaf loss than usual. If you would like to send us a picture of your plant to info@hortology.co.uk, please do and we will work with you to resolve things. Your Hortology Team

Posted 1 year ago

“Our plant was packed beautifully and order was easy quick and efficient. Highly recommend”

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Posted 1 year ago

“I am really pleased with the plants I ordered which arrived in perfect condition. They are well grown and healthy looking - and I am feeling the responsibility to allow them to thrive under my care! Thank you Hortology, I will be back for some pots and probably more plants.”

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Posted 1 year ago

“Gorgeous pot arrived quickly and very securely packaged”

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Posted 1 year ago

“2nd plant I have ordered from you guys and again was very pleased. Came packaged well and the plant looks lovely. Thanks so much!”

Hortology 5 star review on 27th January 2024

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Posted 1 year ago

“Great plants, great service”

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Posted 1 year ago

“I am finding it very useful the information about the care of the plant and condition of the room it grows well in.”

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Posted 1 year ago

“Fantastic plant ! It arrived in perfect condition and is doing really well!! Thank you x”

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Posted 1 year ago

“Great products and customer service. Quality plants packaged securely.”

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Posted 1 year ago

“Prompt delivery. Plant pot was a good, solid pot and as expected. Would buy from here again.”

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Posted 1 year ago

“I ordered 3 plants and they all arrived undamaged and fresh. Secured really well in their packaging box. I'm really happy with my plants and would definitely recommend Hortology.”

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Posted 1 year ago

“I ordered a plant pot from an extremely good choice of pots! It came quickly and was very well packaged. I have used Hortology in the past and would definitely recommend them.”

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Posted 1 year ago

“Wonderful exotic plants and great quality plant pots. Website very helpful in chosing plant and pot. Good communication and delivery within given timescales. Carrier helpful and on time.”

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Posted 1 year ago

“Great plants, delivered well! Both look great in my lounge”

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Posted 1 year ago

“I love my pot! Came in good time and finished off my front room perfectly. It's not the cheapest option, but it's well worth the extra money.”

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Posted 1 year ago

“Great quality planters and quick delivery. Well packed”

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Posted 1 year ago

“As always, received a lovely healthy plant, excellent packing and quick delivery.”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews