Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,722 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“beautiful plants and bowl, happy with postage and packaging. will definitely be reordering :)”

Helpful Report

Posted 3 years ago

“Healthy plant, everything was carefully packaged and delivery was fast. Highly recommend.”

Helpful Report

Posted 3 years ago

“I absolutely love the plant baskets”

Helpful Report

Posted 3 years ago

“...........”

Helpful Report

Posted 3 years ago

“Beautiful plant pots. Great communication. Quick delivery. Highly recommend!”

Helpful Report

Posted 3 years ago

“Very happy with the experience and the two plants and pot I purchased.”

Helpful Report

Posted 3 years ago

“I ordered two indoor plants for my new kitchen and was very impressed. They were delivered on time and were very well packaged so there was no damage in transport. The plants are both very healthy so I look forward to having them for some years.”

Helpful Report

Posted 3 years ago

“My favourite place to buy plant pots. So unique, great quality and great prices.”

Helpful Report

Posted 3 years ago

“Oh the irony of sending me an email asking me for a review asking if the plants made my life “greener!” Well they did and are lovely but unfortunately I will never be ordering from Hortology again because of the unbelievable amount of packaging everything was wrapped in. Layers and layers of plastic over every plant, from one delivery I had a whole car full of rubbish to take to the dump. Others seem to deliver plants with zero packaging so this just seemed ridiculous- especially for a company selling plants!”

Helpful Report

Posted 3 years ago

Hi Jemma We are sorry you are disappointed with our packaging, we usually get more favourable feedback in this respect. We do use a single layer of plastic to protect the plants, this is usually already provided by the growers, so we simply keep it and reuse it to protect the plant during transit to you. We try to avoid using unnecessary plastic, but do find this helps to insulate the plants during transit in cold weather. -Your Hortology Team

Posted 3 years ago

“Good quality plants arrive well packaged in cardboard that can be recycled. I have had several plants from Hortology, they are always as portrayed. No complaints, good service, prompt delivery and the result - a greener, happier home in lockdown and beyond.”

Helpful Report

Posted 3 years ago

“Very healthy plants and exceptionally attractive plant pots.”

Helpful Report

Posted 3 years ago

“Very good selection and plants arrived well packaged and in good condition!”

Helpful Report

Posted 3 years ago

“The beautiful and healthy Plant arrived on time and very well packaged.”

Helpful Report

Posted 3 years ago

“Plant arrived healthy and cheerful very pleased with shopping experience. Thank you.😊”

Helpful Report

Posted 3 years ago

“Very well packaged and delivered in good time.indoor plant pots Just what I was looking for.”

Helpful Report

Posted 3 years ago

“The mispick was dealt with promptly and efficiently. Many thanks for your help”

Helpful Report

Posted 3 years ago

“Exactly the style pot I wanted, a perfect fit for the plant. It took over a week or so to dispatch but it was noted before purchasing so I didn't mind.”

Helpful Report

Posted 3 years ago

“Excellent service from ordering to delivery. Earlier delivery than stated and the pot is lovely and perfect for the plant I wanted it for. Will use again and would recommend to others.”

Helpful Report

Posted 3 years ago

“The Rattlesnake plant and pot were very much appreciated by our work colleague. It truly is a beautiful plant! A winner of a birthday present!”

Helpful Report

Posted 3 years ago

“Very good prompt delivery, nice big plant, I hope it will turn orange/red around the edges soon as the picture.”

Helpful Report

Posted 3 years ago

Hortology is rated 4.8 based on 8,722 reviews