Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 10th July 2021

445

Anonymous

Anonymous // 01/01/2019

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“Stunning healthy plant, excellent customer service, received 25% off as they thought the plant was not as dense as they would have liked, was given a choice of discount or waiting for a different one, chose the discount and was not disappointed, beautiful plant and plenty foliage, will definitely buy from here again”

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Posted 1 year ago

“The plant was in perfect condition and packaged very carefully.”

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Posted 1 year ago

“Good quality plants and very nice pots.”

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Posted 1 year ago

“Really pleased with our pots They arrived quickly and very well packaged. Will be buying more!”

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Posted 1 year ago

“I have ordered 2 plant pots recently - they are nice however, the colours don't match the product pictures advertised on your website...”

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Posted 1 year ago

Hello Joanna, Thank you for your order and review, we are sorry to hear you are unhappy with the colour/shade of your pots. We do show a selection of images on our pot product pages to show the variation in the colour/shade we expect to see. As they are handmade, every one is unique and we do mention on their page that slight imperfections and variations may occur in colour, shape and size. Should you feel the pot you have received is outside of this variation please do drop us an email with a photo to info@hortology.co.uk Your Hortology Team

Posted 1 year ago

“Great website and products, quick delivery”

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Posted 1 year ago

“Got two plant pots, beautiful as ever, very well packed. Will be back here!”

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Posted 1 year ago

“Although I am happy with the plants and pots the delivery was flawed - I waited all day at home, after being given a time window when it would arrive, and then the order never turned up and I had to wait a couple more days for it. Not ideal for the plants to spend days in a dark box.”

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Posted 1 year ago

Hello Ben, Thank you for your order and review. Looking back you order we are slightly confused by your comments as your order left us Thursday 6th April, due to Good Friday April 7th your order was delivered as scheduled on the morning of Saturday 8th. Your Hortology Team

Posted 1 year ago

“Quality products which look stunning. Very well packaged and arrived promptly”

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Posted 1 year ago

“I ordered a new plant pot and am really pleased with the quality. It also reached me very quickly. Excellent service all round.”

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Posted 1 year ago

“Great quality planter Very well wrapped for transit… Excellent customer service.”

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Posted 1 year ago

“The ordering process was simple. The regular tracking updates were useful and delivery was spot on. But most importantly the plant impressively enhanced the room.”

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Posted 1 year ago

“Good selection of plants with helpful information. Plants arrived in good order. One star deducted because so much plastic involved in securing plants inside cardboard container - needs a plastic-free alternative. And one stem of Jade plant simply fell off two days after arrival. Otherwise pleased.”

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Posted 1 year ago

“The plant bowl is beautiful, my plant is very happy in it because it has grown and looks stunning.”

Hortology 5 star review on 16th April 2023

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Posted 1 year ago

“Sssh , don't tell my hubby I've ordered more plants! Excellent service last time.”

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Posted 1 year ago

“Plant was lovely and the holder Very impressed Was a gift for a friend and she was very happy”

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Posted 1 year ago

“An excellent website with a large selection of beautiful pots and houseplants in all sizes.”

Hortology 5 star review on 15th April 2023

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Posted 1 year ago

“Loved the product. The pot we ordered was very good quality and a great colour. Delivery process was timely and well executed. Many thanks...”

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Posted 1 year ago

“I have used Hortology twice now and on both occasions have been thrilled with my plants. They arrive healthy and extremely well wrapped so no damage to any plants. I have used several online plant companies but my go to now will be Hortology.”