Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,709 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,709 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was the best”

Helpful Report

Posted 3 years ago

“Superb! Like many others I was a little bit wary about buying a plant online, but I had nothing to worry about! The plant and pot are fantastic and now have pride of place in the living room. Delivery was brilliant - they both came exceptionally well-packed, exactly as described and in good time from when I purchased. I am now off to buy another plant and pot from them!”

Hortology 5 star review on 18th January 2022

Helpful Report

Posted 3 years ago

“Lovely pots,really speedy delivery”

Helpful Report

Posted 3 years ago

“Beautiful plants arrived in perfect condition.”

Helpful Report

Posted 3 years ago

“So pleased with my plants 🪴 I love them. Hortology was easy to order from and great delivery”

Helpful Report

Posted 3 years ago

“Absolutely great pot and despite the fact you said it was slightly marked, and gave me a great discount, it’s a beautiful pot. Thank you”

Helpful Report

Posted 3 years ago

“Great website and I especially like the guide on how to look after your plants. It's very useful ! The plants I received were all in great condition. I'm looking forward to seeing them grow .”

Helpful Report

Posted 3 years ago

“Superb, healthy plants, as always.”

Helpful Report

Posted 3 years ago

“Have used Hortology for over a year and every plant I’ve bought has been delivered in excellent condition, beautifully fresh and healthy. Highly recommended”

Helpful Report

Posted 3 years ago

“My plant arrived safely, was promptly named Sally and is recovering in my office. Amazing service, looking forward to the next order.”

Helpful Report

Posted 3 years ago

“Love my new pot, good quality.”

Helpful Report

Posted 3 years ago

“Excellent quality plants as usual.”

Helpful Report

Posted 3 years ago

“Hortology exceeded my expectations when I had a problem with my order thanks to a heavy handed delivery. A replacement was organised hassle free and they were very helpful and friendly throughout. Can’t recommend them enough for pots and customer service. Simply great 😊”

Helpful Report

Posted 3 years ago

“Great Service. Not the cheapest, but they are very good quality and they do look expensive, overall you get what you pay for.”

Helpful Report

Posted 3 years ago

“My son was absolutely delighted with his Dracaena plant”

Hortology 5 star review on 15th January 2022

Helpful Report

Posted 3 years ago

“I still haven't received my order.”

Helpful Report

Posted 3 years ago

Hi Marilyn Thank you for your message. Your order was sent out to you on 5 January and we emailed you with your shipping details at the time. It looks like it is still with Royal Mail. We can contact them on your behalf to arrange a redelivery day if you have not done so? Our customer services team are available at info@hortology.co.uk to help any further. Kind regards - Your Hortology Team

Posted 3 years ago

“The ordered plant arrived very soon and was delivered in perfect condition.”

Helpful Report

Posted 3 years ago

“It was definitely the best choice to buy a plant from Hortology!! Delievery was really fast and the wrapping was perfect. The plant was not harmed at all. Thanks :)”

Helpful Report

Posted 3 years ago

“Although quite expensive, the quality of the plants and service are very good.”

Helpful Report

Posted 3 years ago

“Great plant and packaging.”

Helpful Report

Posted 3 years ago

Hortology is rated 4.8 based on 8,709 reviews