Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,632 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th November 2024

801

Anonymous

Anonymous // 01/01/2019

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“The pot I ordered was delivered within a couple of days, very well and safely packaged. The pot looks exactly as per the photo on the website and as described. Overall very pleased with my purchase.”

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Posted 4 months ago

“Great service, thank you!”

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Posted 4 months ago

“I ordered the peace lilies but was very disappointed to see that they arrived so late . I ordered other items on the same day and all were delivered before the funeral . They had time to get it to my special friends .”

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Posted 4 months ago

Hi Kendal, Thank you for your order and review. We are so sorry that your Peace Lilies did not arrive in time for the funeral as you had hoped. We understand how important this delivery was for you during such a difficult time. Our records show that your order was dispatched within 24 hours of being placed and was sent via next-day delivery. Unfortunately, DPD attempted to deliver on the 9th but was unable to do so and left a calling card. While we have limited visibility over the next steps taken by DPD, we can confirm that your order was successfully delivered on the 13th. We are deeply sorry for any distress this delay may have caused. Thank you for bringing this to our attention, and we will work with our delivery partners to try and ensure that delays such as this do not happen in the future. Kind Regards Your Hortology Team

Posted 4 months ago

“Amazing customer service, the plants and pots are stunning.”

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Posted 4 months ago

“Lovely website, plenty of choice, fast delivery and the product lives up to its image.”

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Posted 4 months ago

“All plants and products were delivered promptly and plants in amazing condition 😊 the only problem I had was the bag for the clay balls was split in the box”

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Posted 4 months ago

“Arrived in time, all plant food very good quality and so the mecreme.”

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Posted 4 months ago

“A quick and easy booking and my spider plant looks great and it was deliveded on time! Thanks you Hortology!”

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Posted 4 months ago

“Well packaged and arrived promptly. Plant in excellent condition would buy again,”

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Posted 4 months ago

“Plant arrived well packaged and with quick delivery. It was a slightly larger version on one that had deceased over a holiday period Well pleased all aspects of Hortology, will for sure visit there website for future purchases”

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Posted 4 months ago

“Excelled sevice and packinging. Exceeded my expectations. Many thanks”

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Posted 4 months ago

“Plant arrived in excellent conditions !!! Couldn’t be happier with the service”

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Posted 4 months ago

“Goods delivered on time. Properly packaged. My plant was alive and unharmed. Good price and lovely plants”

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Posted 4 months ago

“Beautiful range of unusual pots and vases. A little gem when looking for something a little different. Excellent delivery and customer service. Will definitely shop with them again.”

Hortology 5 star review on 17th July 2024

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Posted 4 months ago

“This was my first order and I was really impressed! The plants and post arrived in excellent condition and the plants are so healthy looking and thriving. I love all the useful information on the website about plant care too. It's written really clearly and makes looking after my plants very easy. Highly recommend Hortology!”

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Posted 4 months ago

“Plants arrived safely packed , and on time , very healthy good sized plants. More than satisfied”

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Posted 4 months ago

“Very quick delivery.”

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Posted 5 months ago

“Good communication. Order very well packed for large items to prevent damage. Planters look great”

Hortology 5 star review on 13th July 2024

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Posted 5 months ago

“Fantastic customer service. The small issue that I had was resolved quickly and efficiently. Am definitely will be ordering again.”

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Posted 5 months ago

“Ordered citrus feed for my new lemon tree -- arrived quickly and the price was great. would definitely recommend!”

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Posted 5 months ago

Hortology is rated 4.8 based on 8,632 reviews